Himanshu Khurana
Bengaluru
Summary
Accomplished Senior Program Associate with a proven track record at Scaler, skilled in strategy, team management, and program development from scratch. With a focus on operational excellence and learner engagement, I successfully led initiatives that drove a 20% growth in enrollment, improved learning outcomes, and streamlined processes. Experienced in product management and stakeholder coordination, I consistently delivered impactful results and enhanced program success.
Overview
7
7
years of professional experience
Work History
Senior Program Associate
Scaler
Bengaluru
07.2023 - Current
- As a Neovarsity Program Manager at Scaler, directly reporting to the COO, I led the strategic direction, growth, and productization of the program, driving a 25% improvement in operational efficiency by aligning with emerging industry trends.
- Successfully productized internal operational tools, resulting in cost savings, and further enhancing operational efficiency.
- Successfully launched and managed two new programs—a B2B program and a DevOps program—leading them from the program management side, and contributing to a 20% growth in learner enrollment.
- Collaborated with cross-functional teams to enhance the Neovarsity curriculum, and introduced scalable systems for tracking learner progress, resulting in a 30% increase in learner satisfaction and engagement.
- Spearheaded initiatives that increased program enrollment by 15% and streamlined instructor and mentor collaboration, fostering a high-performing team culture.
- Actively contributed to content creation and strategic goal-setting, achieving a 20% improvement in learner outcomes by delivering impactful, industry-relevant learning experiences.
Program Associate
upGrad
Bengaluru
08.2021 - 07.2023
- Spearheaded cohort management and academic delivery, ensuring a seamless learning experience for learners, resulting in a 20% improvement in learner satisfaction.
- Oversaw daily operations, including project feedback, doubt resolution, live sessions, mentoring, and vendor management, achieving a 15% enhancement in operational efficiency.
- Delivered projects within budget and timeline constraints, while maintaining high-quality standards, contributing to a 10% cost reduction in program operations.
- Built and maintained a network of professional freelancers and industry experts for grading, live sessions, and mentorship, improving program content quality by 25%.
- Collaborated with technology teams to automate dashboards and analyze data, streamlining reporting processes, and reducing manual effort by 30%.
- Worked on a critical initiative to improve cohort completion rates, increasing passing percentages by 20% through strategic collaboration with universities and internal teams.
- Led SME sourcing initiatives for content creation and mentoring through LinkedIn and other platforms, expanding the expert pool by 35%.
Program Associate
Vedantu
Delhi
09.2020 - 08.2021
- Honored with the Best Employee Award for significant contributions to India Sales and Operations at Vedantu.
- Conducted interviews and onboarded Master Teachers, ensuring seamless Wave platform training, and driving a 20% improvement in teacher readiness for Master Classes.
- Managed MasterClass assignments and weekly data tracking across segments like SuperCoders, SuperReaders, SuperSpeakers, SuperSchool, and CS Tuitions, leading to a 15% increase in operational efficiency.
- Handled CRM processes for MasterClasses, including message preparation and scheduling, resulting in a 25% improvement in class attendance rates.
- Spearheaded referral program operations, generating ₹28.69 lakhs in revenue from over 750 leads, and increasing lead conversion rates by 30%.
Business Development Associate
BYJU'S (Think & Learn Pvt. Ltd.)
Bengaluru
03.2020 - 09.2020
- Represented Byju's, the world’s most valued Ed-Tech company, known for its personalized learning programs, with over 33 million registered students and 2.2 million annual paid subscriptions globally.
- Successfully conducted client prospecting and appointment booking, leveraging strong interpersonal and rapport-building skills to meet weekly targets.
- Delivered effective product demonstrations through in-person presentations, ensuring a high conversion rate by tailoring pitches to client needs and family profiles.
- Built long-term relationships with clients, increasing referrals, and contributing to a 15% growth in the client base within the region.
- Coordinated schedules to accommodate client availability, ensuring a 100% conflict-free appointment calendar, and a seamless customer experience.
Zonal Business Manager
OYO
New Delhi
07.2018 - 03.2020
- Managed the South Delhi cluster with full ownership of operations, driving a 15% improvement in P&L performance through effective cost control and revenue generation strategies.
- Oversaw a team of property managers, ensuring high performance, compliance, and operational excellence, resulting in a 20% increase in resident satisfaction.
- Optimized lead tracking and occupancy rates, achieving a 25% improvement in cluster occupancy through strategic retention efforts and targeted BTL activities.
- Enhanced resident experience, improving rent collection rates by 15%, while minimizing operational expenses at the cluster level.
- Conducted regular property health audits, maintaining compliance, and ensuring asset integrity, which reduced maintenance costs by 10% over the fiscal year.
Project Engineer
OCEAN SEVEN BUILDTECH PRIVATE LIMITED
Gurgaon
08.2017 - 07.2018
Education
Bachelor of Technology - BTech -
Maharshi Dayanand University (MDU)
Rohtak01.2016
Skills
- Team management
- Strategy
- Learning Development
- Product Management
- Stakeholder Management
- Operational excellence
- Policy analysis
Timeline
Senior Program Associate
Scaler
07.2023 - Current
Program Associate
upGrad
08.2021 - 07.2023
Program Associate
Vedantu
09.2020 - 08.2021
Business Development Associate
BYJU'S (Think & Learn Pvt. Ltd.)
03.2020 - 09.2020
Zonal Business Manager
OYO
07.2018 - 03.2020
Project Engineer
OCEAN SEVEN BUILDTECH PRIVATE LIMITED
08.2017 - 07.2018
Bachelor of Technology - BTech -
Maharshi Dayanand University (MDU)
Similar Profiles
Siddhanth DhamijaSiddhanth Dhamija
Admissions Counselor at SCALERAdmissions Counselor at SCALER
Shivam SahuShivam Sahu
Sr. Business Operations Associate at ScalerSr. Business Operations Associate at Scaler
Bengaluru KABengaluru KA
Product Marketing Manager at ScalerProduct Marketing Manager at Scaler