Himanshu Mann
NEW DELHI
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Amazon Development Center India Pvt. Ltd.
05.2022 - 07.2023
- Worked in different organizational unit such as Amazon.Ca, Amazon.com, Amazon.in
- Awarded as best performer for the Prime day peak, Black Friday peaks, And the Winter Holidays peak, And also on weekly basis number of times
- Resolved customer problems and complaints by clarifying the issue, explaining the best resolution and following up with cases
- Kept accurate records of customer interaction and corresponding cases
- Conducted audits and super audits.
Business Development Trainee
Planet Spark
04.2022 - 04.2022
- Fostered an environment of open communication among team members that facilitated efficiency in decision-making processes.
- Collaborated with cross-functional teams to drive strategic initiatives and meet key performance metrics.
- Maximized revenue growth through diligent research on market trends, customer needs, and competitor offerings.
- Utilized CRM tools to effectively track progress on leads, ensuring timely follow-ups and improved conversion rates.
Customer Service Associate
Amazon Development Center India Pvt. Ltd.
09.2021 - 12.2021
Education
BBA - Business Administration
Delhi Institute Of Rural Development
Delhi, India05.2019
Skills
- MS-Office
- Team Work
- Complex Problem-Solving
- Customer Support
- Client Management
- Goal Oriented
- Customer Relationship Management (CRM)
- Quality Assurance
Accomplishments
- Won first prize for presentation and speech in College Business Fest.
Languages
English
Hindi
Personal Information
Title: Results-Driven Business Development Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Amazon Development Center India Pvt. Ltd.
05.2022 - 07.2023
Business Development Trainee
Planet Spark
04.2022 - 04.2022
Customer Service Associate
Amazon Development Center India Pvt. Ltd.
09.2021 - 12.2021
BBA - Business Administration
Delhi Institute Of Rural Development
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