PETER SOLMAN PAIRDA
Guntur
Summary
To build my career under organization that help to grow my professional skills and where I get a chance to use my knowledge and skills to contribute in the progress of organization as well as myself. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Amazon Development Center
Hyderabad
03.2023 - Current
- Provided information about products and services available to customers.
- Provided product recommendations based on customer needs.
- Performed additional duties as assigned by management team.
- Handled cash register operations accurately during peak times.
- Suggested product solutions based on individual customer needs.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Responded to customer inquiries via phone, email and chat.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Data Entry Operator
VERA Healthcare
Guntur
Data Entry Operator
Milestone Diagnostics
Guntur
Catalog Associate
AMAZON DEVELOPMENT CENTRE
Chennai
Education
B.Tech -
Kallam Haranadhareddy Institute of Technology, Jawaharlal Technological University Kakinada, Andhra Pradesh
01.2019
Intermediate -
Sri Chaithanya Junior College, Board of Intermediate Education, Andhra Pradesh
01.2015
S.S.C -
Gemini's Smart Kids School, Board of Secondary Education, Andhra Pradesh
01.2013
Skills
- Basics in C
- MS-Office
- MS-Excel
- MS-Powerpoint
- Customer Support
- Customer Relationship Management (CRM)
- Customer Service
- Customer Complaint Resolution
- Problem Resolution
Personal Information
- Total Experience: 18 months (1 and a half year)
- Hobbies: Reading books, Playing Volleyball, Daily Exercise
- Father's Name: Mr. P. Ramesh Babu
- Mother's Name: Mrs. P.Mary
- Date of Birth: 03/20/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English, Telugu and Hindi
Projects
Improvement of soil mechanism by using crumb tyre rubber powder, All geotechnical tests are conducted on the rubber added soil, 4 members, 6 months, The main agenda of this project is to improve the soil mechanism by using crumb tyre powder which is generated from waste tyres and wheels., Team Member
Disclaimer
I hereby declare that the above furnished information is correct up to my knowledge and I bear the responsibility for the correctness of the mentioned particulars.
Timeline
Customer Service Associate
Amazon Development Center
03.2023 - Current
Data Entry Operator
VERA Healthcare
Data Entry Operator
Milestone Diagnostics
Catalog Associate
AMAZON DEVELOPMENT CENTRE
B.Tech -
Kallam Haranadhareddy Institute of Technology, Jawaharlal Technological University Kakinada, Andhra Pradesh
Intermediate -
Sri Chaithanya Junior College, Board of Intermediate Education, Andhra Pradesh
S.S.C -
Gemini's Smart Kids School, Board of Secondary Education, Andhra Pradesh
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