Summary
Overview
Work History
Education
Skills
Languages
Future Endeavors
Timeline
Generic

Himanshu Panday

Lakhimpur

Summary

Results-driven professional with extensive experience in sales and client relationship management at Triveni Furniture and Mattress. Achieved and exceeded sales targets through effective marketing strategies, significantly improving customer satisfaction. Recognized for innovative problem-solving skills and operational efficiency, contributing to sustained business growth. Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.

Overview

3
3
years of professional experience

Work History

Customer Support Executive

BBM The Learning Envision
Sitapur
01.2024 - 05.2025
  • Developed strategies to enhance customer service experience and address complaints effectively.
  • Increased customer satisfaction ratings by resolving issues promptly and providing effective solutions.
  • Contributed innovative ideas for process improvements within the team to optimize performance.
  • Answered customer inquiries via phone, email, and chat, ensuring rapid response times.
  • Promoted additional products and services to meet diverse customer needs.
  • Responded to customer inquiries across multiple channels, maintaining high engagement levels.

Senior Sales Executive

Triveni furniture and mattress
Lakhimpur
02.2022 - 12.2024
  • Outlined extensive experience in business, retail, and market sectors.
  • Demonstrated strong expertise in business management, including inventory management and financial oversight.
  • Achieved sales targets through effective sales strategies and negotiation skills.
  • Streamlined retail operations focusing on customer service protocols and visual merchandising.
  • Conducted market analysis to identify trends and capitalize on emerging opportunities.
  • Established strong customer relationships through personalized service and proactive problem-solving.
  • Maximized operational efficiency by implementing process improvements and cost control measures.
  • Gained hands-on experience as senior executive of Triveni Furniture and Mattress, navigating complexities of retail business.

Education

BA LLB - Law

University of Lucknow
Lakhimpur, Uttar Pradesh
12.2028

12th Pass -

Global convent school
Uttar Pradesh
01.2021

10th Pass -

Lucknow public school
Uttar Pradesh
01.2019

Skills

  • Marketing and sales expertise
  • Customer service excellence
  • Client relationship management

Languages

English - Expert, Hindi - Expert

Future Endeavors

I am actively seeking opportunities to leverage my expertise and contribute to the success of a reputable organization. I am confident that my skills and experience will be a valuable asset to any team. I am open to discussing potential collaborations and opportunities. They are into also like electronic, furniture, and many more companies distribution they have like Triveni alimihra Sleepwell kurlon admira furniture etc brand's

Timeline

Customer Support Executive

BBM The Learning Envision
01.2024 - 05.2025

Senior Sales Executive

Triveni furniture and mattress
02.2022 - 12.2024

BA LLB - Law

University of Lucknow

12th Pass -

Global convent school

10th Pass -

Lucknow public school
Himanshu Panday