Himanshu Pandey
Bengaluru
Summary
A competent professional with 9.4 years of total experience.
Results-driven Marketplace & Business Development Leader with 6.8+ years of experience across Flipkart and global partner organizations. Proven expertise in scaling sellers, driving GMV growth, leading large teams (40+), and executing category-level strategies in high-growth e-commerce environments. Recognized for end-to-end seller lifecycle ownership, strong stakeholder management, and data-driven decision-making, adept at building high-performing teams, improving seller satisfaction, and delivering sustainable marketplace growth.
Overview
10
10
years of professional experience
Work History
Assistant Manager - Business Development - Flipkart Marketplace Sellers
Flipkart Internet Pvt. Ltd.
Bengaluru
02.2025 - Current
- Developed effective Seller Management Platform for e-commerce marketplace, enhancing seller operations and brand image.
- Managed stakeholder engagement and growth planning to identify strategic opportunities for long-term value.
- Onboarded quality sellers with expert guidance, increasing sales and GMV conversion rates.
- Ensured excellent service delivery and rapid resolution of seller issues to boost satisfaction and referrals.
- Utilized strong market knowledge to enhance sellers' listings and manage quality across categories.
- Maintained up-to-date knowledge of promotions, payment policies, and e-commerce trends.
- Drove business growth at category level for multiple brands/sellers within Flipkart platform.
- Conducted analysis on inventory performance, informing sellers and stakeholders on stock levels.
Assistant Manager - Business Development Marketplace (Flipkart Process)
Teleperformance India Pvt. Ltd.
Bengaluru
04.2019 - 01.2025
- Led recruitment, mentoring, and training initiatives to enhance team productivity and skills.
- Directed creation of Seller Management Platform, overseeing all seller management operations.
- Managed 40-member category-level team to ensure achievement of KPIs and KRAs.
- Drove business growth for multiple brands and sellers at Flipkart's category level.
- Maintained up-to-date knowledge of sales promotions and e-commerce payment policies.
- Conducted root cause analysis to resolve recurring operational issues.
- Achieved consistent KPI and KRA performance across large teams.
- Strengthened seller relationships, resulting in increased repeat and referral business.
Senior Technical Support Executive - ART Escalation Team (Service Support)
Concentrix Pvt. Ltd.
Bangalore
07.2016 - 03.2019
- Established team objectives and goals to drive performance and alignment.
- Managed remote teams while resolving interpersonal conflicts to sustain productivity.
- Oversaw training and mentorship of team members to enhance professional development.
- Handled escalated technical issues for complex customer cases, ensuring timely resolutions.
- Utilized online software for updating and maintaining purchase, invoice, material, and stock details.
- Tracked cases, inventory, invoices, and operational metrics using CRM and internal tools.
Education
B.Tech - Electronics and instrumentation
B.N College of Engineering & Technology-UPTU
Lucknow 12th -
Bhartiya Intermediate College
Kushinagar, U.P10th -
Bhartiya Intermediate College
Kushinagar, UPSkills
- Marketplace strategy and growth
- People leadership and development
- Vendor management and lifecycle
- Revenue optimization and conversion
- Cross-functional stakeholder leadership
- Data analysis and insights
- Category and escalation management
- Fulfillment, inventory and supply planning
- E-Commerce and Bunsiness development Management
Events Participation
- Participated in a robotic competition at the college fest
- Participated in the NIIT aptitude exam
- Participated in technical events in college
- Seller and Brand submission events
Personal Information
Date of Birth: 07/15/93
Languages
- English
- Hindi
TOOLS & TECHNOLOGY
- Excel (advanced), dashboards, and reporting
- FDP tool, sales and traffic analysis
- Jira, MS Office, Google Sheets, Outlook, and CRM systems
- Marketplace operations and seller platforms
Hobbies and Interests
- Singing |Public interaction| Cricket | Technology |Web series
Timeline
Assistant Manager - Business Development - Flipkart Marketplace Sellers
Flipkart Internet Pvt. Ltd.
02.2025 - Current
Assistant Manager - Business Development Marketplace (Flipkart Process)
Teleperformance India Pvt. Ltd.
04.2019 - 01.2025
Senior Technical Support Executive - ART Escalation Team (Service Support)
Concentrix Pvt. Ltd.
07.2016 - 03.2019
B.Tech - Electronics and instrumentation
B.N College of Engineering & Technology-UPTU
12th -
Bhartiya Intermediate College
10th -
Bhartiya Intermediate College