HIMANSHU RAI

Project: Sterlite Technologies Limited
Client: ERNET
End Client: CERT-In (Government of India) – Data Center NOC

- Managed and optimized network operations, focusing on Routing, Switching, and protocols such as OSPF, BGP, and EIGRP.
- Hands-on experience in troubleshooting, monitoring, implementation, and installation of network infrastructure.
- Worked extensively with Juniper routers and switches (MX, QFX series), Cisco ASR and Catalyst series, paloalto firewall and ECI equipment.
- Utilized Helpdesk and ticketing tools for network issue resolution and support.

• Performed, and maintained basic troubleshooting on Cisco routers and switches, ensuring network reliability and performance
• Understanding of routing and switching protocols like BGP, OSPF, VLAN, VTP, STP, HSRP, VRRP, DHCP, ETHER CHANNEL etc
• Executed troubleshooting for static and dynamic routing (OSPF, BGP) on Cisco routers, enhancing network efficiency
• Identified and resolved network latency, slowness, and packet drop issues, improving overall network performance
• Monitored data networks using tools like Netcool, ensuring optimal performance and immediate issue identification
• Provided detailed troubleshooting reports to higher level teams, facilitating fast resolution of complex network issues
• Managed client communications effectively through calls, emails, and case handling, ensuring high levels of service and satisfaction
• Ensured seamless shift handovers with comprehensive updates, maintaining continuous network support and monitoring
• Coordinated with service providers during critical network issues, escalating when necessary to ensure rapid resolution
• Handled network incident alerts, coordinating updates from concerned teams and service providers for timely issue resolution
• Assisted field engineers with onsite problem resolution, supporting a collaborative approach to network troubleshooting
• Facilitated regular communication about network incidents within the activity scope, promoting transparency and proactive problem-solving
• Responded efficiently to tickets generated by alarms and network issues, ensuring quick resolution and minimal impact.

• Coordinating and escalating with service providers during network issues
• Maintaining documents related to implementation/change, Port detail
• Handle Phone calls (incident, escalation, and request for information)
• Handle request/incident tickets in the activity scope
• Maintenance of SLA standards
• Manage daily, weekly, and monthly performance reports
• Maintenance of Network, Day to day troubleshooting
• Configuring, maintaining, and basic troubleshooting Cisco routers and switches
• Maintaining clients in terms of call handling, case handling, emails, proper shift handovers with updates, and end-to-end follow-up on the cases
• Coordinating and escalating with service providers during network issues
• Maintaining documents related to implementation/change, Port detail.