Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Himanshu Sharma

Himanshu Sharma

Technical Account Manager
Gurugram

Summary

Technical Account Manager with more than 10 years of hands-on experience in SAAS platform to support enterprise accounts. Proven record of successfully proposing technical solutions by using SQL database. Building strong and long-lasting relationships with senior executives and project level resources. Uses Independent decision-making skills and sound judgement to positively impact company success.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Technical Account Manager

Birdeye Enterprise
Gurgaon
09.2020 - 05.2023
  • Key Responsibilities: Single point of contact for more than 20+ US Enterprise accounts (ACV > $100K) to resolve their technical issues working in SaaS environment.
  • MySQL Workbench and GET, POST, PUT, DELETE API commands.
  • Postman to run and execute APIs for data fetching.
  • In-Depth knowledge of BIRDEYE integrations with other SaaS CRMs.
  • Monitor account health and proactively reach out to customers based on keymetrics /events/triggers and specifically those customers that have low adoption.
  • Knowledge of Salesforce Tool.
  • Identify product improvements, create FR and work on JIRA with engineering.

Team Leader GIDC

CONCENTRIX
Gurugram
11.2013 - 08.2020
  • Team Leader of Global ID Management that works on Windows Active Directory and Azure Active Directory in order to complete tasks like User ID Creation, User ID Deletion,OU Movement from Database
  • Providing Permissions and setting policies to users in Security Groups
  • Arranging all types of database under any network,users,computers,shared folders or any other hierarchical groups from different locations in the database.
  • Delta-feed Task(Manual Creation and Deletion of IDs)
  • Led ID Automation Project.
  • Led Project DUO (Multi Authentication).
  • Creation and Deletion of Distribution List.
  • Additional domain Tasks such as specific permissions for particular mailboxes, Special ID creation and deletion.
  • Data Validation and data verification
  • Have an excellent Technical Support experience of handling top priority Clients (such as CEOs,Directors and Leaders).
  • Awarded "Top seller" in QUICKBOOKS TECH SUPPORT for providing great conversion rate as well as excellent Customer service to the company.

Senior Technical Support Analyst

Audney Information Systems Pvt Ltd
GURUGRAM
03.2013 - 11.2013
  • Provide thorough support and problem resolution of customers.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.

Technical Support Engineer

Iyogi Technical Services
Gurugram
09.2011 - 02.2013
  • Technical Support for Windows, Antivirus and Software Issues
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors

Desktop Engineer

WIPRO INFOTECH
Greater Noida
01.2011 - 09.2011


  • Ensure the databases are highly secure, available, and recoverable.
  • Solid knowledge of index management, integrity checks, configuration, patching, statistics
  • Strong analytical, planning, and organizational skills with ability to manage competing demands
  • Strong knowledge of Windows platform

Education

B.Tech - I.T.

Vaish College of Engineering, Rohtak
05.2006 - 05.2010

Skills

SQL

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Affiliations

  • B.E.(2006-10) Information Technology from Vaish College of Engineering, Rohtak (Maharshi Dayanand University, Rohtak).
  • XII from S.R.S Public School Rohtak (CBSE Board) Apr 2005 to May 2006
  • X from S.R.S Public School Rohtak (CBSE Board) Apr 2003 to May 2004

Additional Information

  • Date of Birth : 09 Dec 1989
  • Email Address: Himanshu11666@gmail.com
  • Marital Status: Married
  • Contact No: 8447003289

Timeline

Technical Account Manager - Birdeye Enterprise
09.2020 - 05.2023
Team Leader GIDC - CONCENTRIX
11.2013 - 08.2020
Senior Technical Support Analyst - Audney Information Systems Pvt Ltd
03.2013 - 11.2013
Technical Support Engineer - Iyogi Technical Services
09.2011 - 02.2013
Desktop Engineer - WIPRO INFOTECH
01.2011 - 09.2011
Vaish College of Engineering - B.Tech, I.T.
05.2006 - 05.2010

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Himanshu SharmaTechnical Account Manager