Himanshu Sharma
Technical Account Manager
Summary
Technical Account Manager with more than 10 years of hands-on experience in SAAS platform to support enterprise accounts. Proven record of successfully proposing technical solutions by using SQL database. Building strong and long-lasting relationships with senior executives and project level resources. Uses Independent decision-making skills and sound judgement to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Birdeye Software Pvt Ltd
09.2020 - 05.2023
- Key Responsibilities: Single point of contact for more than 20+ US Enterprise accounts (ACV > $100K) to resolve their technical issues working in SaaS environment.
- MySQL Workbench and GET, POST, PUT, DELETE API commands.
- Postman to run and execute APIs for data fetching.
- In-Depth knowledge of integrations with other SaaS CRMs.
- Monitor account health and proactively reach out to customers based on key metrics /events/triggers and specifically those customers that have low adoption.
- Identify product improvements, create FR and work on JIRA with engineering.
Team Leader
CONCENTRIX
11.2013 - 03.2018
- Team Leader of Global ID Management that works on Windows Active Directory and Azure Active Directory in order to complete tasks like User ID Creation , User ID Deletion , OU Movement from Database
- Providing Permissions and setting policies to users in Security Groups
- Led ID Automation Project.
- Led Project MFA (Multi Factor Authentication).
- Creation and Deletion of Distribution List.
- Additional domain Tasks such as specific permissions for particular mailboxes, Special ID creation and deletion.
Senior Technical Support Engineer
Audney Information Systems Pvt Ltd
03.2013 - 11.2013
- Provide thorough support and problem resolution of customers.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
Technical Support Engineer
Iyogi Technical Services
09.2011 - 02.2013
- Technical Support for Windows, Antivirus and Software Issues
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
Desktop Engineer
WIPRO
01.2011 - 09.2011
- Ensure the databases are highly secure, available, and recoverable.
- Solid knowledge of index management, integrity checks, configuration, patching, statistics
- Strong analytical, planning, and organizational skills with ability to manage competing demands
- Strong knowledge of Windows platform
Education
B.E. - I.T.
Vaish College of Engineering
Rohtak 05.2006 - 2010.05
Skills
SQL
undefinedCertification
AWS Certified Cloud Practitioner
Additional Information
- Date of Birth : 09 Dec 1989
- Email Address: himshar1989@gmail.com
- Contact No: 8447003289
Timeline
AWS Certified Cloud Practitioner
08-2023
Technical Account Manager
Birdeye Software Pvt Ltd
09.2020 - 05.2023
Team Leader
CONCENTRIX
11.2013 - 03.2018
Senior Technical Support Engineer
Audney Information Systems Pvt Ltd
03.2013 - 11.2013
Technical Support Engineer
Iyogi Technical Services
09.2011 - 02.2013
Desktop Engineer
WIPRO
01.2011 - 09.2011
B.E. - I.T.
Vaish College of Engineering
05.2006 - 2010.05
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