Himanshu Sharma

Managed two key company products-

1.Getepay-GetePay(FinTech) is a complete merchant solution that enables small or big business owners to go online with their own website/Mobile APP pre-integrated with a business

• 2 Eshiksa-E-Shiksha is an ERP based education management portal that simplifies the management and provides enormous facilities to educational institutes.

o Handling the 25 Members team of Support & Development

o Managed cross-departmental collaboration between IT, Customer Service, and Marketing to ensure seamless product rollouts,

o Strong understanding of payment processing systems,

o Payment Links, Integrated and Non-Integrated Form Payments, Payment Button, API

o API based payment solution to the customer with their own software and site.

o Taking care of new automation requirements in system understand the E2E requirements for smooth process of customer service (I.e.-Transaction checking tools, Settlements related, raise ticket system)

o Developed an automation ticketing tool, improving customer service efficiency to the Bank for faster customer service resolution.

o Handle and provide the form based payment solution to the education institute as per the their requirements ,Coordination with developer and responsible to handle the all the query of customer after delivery .

o Understanding & Solving customer Bank person issue regarding the settlement.

Merchant Integration Facilitation: Streamline the onboarding of new merchants to the platform, delivering extensive training on product functionalities and best practices for seamless integration.
Dedicated Technical Assistance: Act as the principal contact for merchant technical support, resolving issues with payment systems and other related
services.
Strategic Requirements Analysis: Partner with merchants to comprehend their business needs, conducting evaluations to customize solutions that meet their goals and conform to industry benchmarks.
Tailored System Customization: Collaborate with merchants to personalize and fine-tune product configurations, validating system performance
through rigorous testing.
•
Proactive Relationship Oversight: Foster enduring relationships with merchants, advocating for their interests and supporting their evolving business demands.
Ongoing Educational Support: Keep abreast of product developments, imparting this knowledge to merchants via consistent communication and educational initiatives.
Implementation Project Leadership: Oversee comprehensive project
execution, ensuring timely completion and alignment with internal teams for
a unified implementation effort.
Assurance of Service Excellence: Perform quality checks on solutions to
confirm they fulfill merchant criteria and utilize feedback for service
enhancement.
Systematic Documentation Management: Keep precise records of merchant
interactions and resolutions, and report on implementation outcomes and
merchant contentment.
Enhancement Initiative Collaboration: Work with various teams to pinpoint process refinement opportunities and advocate system improvements based on merchant input and market trends.

o Handling the implementation mail & ticket process about the Getepay support.

o -Resource Management, and responsible for the new tools’ integration

o API Integration and EPS and ERP based solution.

o -Payment Gateway operation & Settlement

o -Ensures delivery quality, -identifying and Managing Change Requests

o -On boarding of new merchants, -Handling Co-operative and PSU banks

• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

• Audited public sector projects of IT department Rajasthan
• Assisted various deliverables in network uptime, backhaul availability, UAT, and SLA verification
• Worked with NMS tools like HP NNMi, HP Service Manager, HP Omi, HP Network automation, and CA Spectrum
• Evaluated infrastructure, operations, service level management, control, and governance processes
• Audited operations and management, security, and compliance with standards and processes of the RajNET/RSWAN project
• Monitored team adherence to analyze process during project execution
• Ensured delivery of quality sprint releases
• Managed change requests.

• Handled public sector Govt project for enabling internet-related products to the last mile of Rajasthan
• Followed up with OEM's technical Assistance Center
• Provided communication to customers via email and phone
• Improved customer service by compiling well-maintained data reports
• Managed day-to-day maintenance of network equipment
• Provided sales support and complete information about IT hardware to customers
• Handled ticket closure and troubleshooting of network links
• Managed network equipment configuration
• Liaised with Govt personnel and service providers for prompt resolution of problems.

• Executed, implemented, and delivered assigned project solutions
• Conducted project kick-off and periodic customer meetings
• Provided complete details about the product to customers
• Provided communication to customers via email or phone
• Handled field engineers and provided technical and managerial expertise
• Coordinated with deployment/operation teams
• Collected and submitted LOC for billing
• Ensured service assurance and provided consolidated project status and progress reports.

• Accountable for on-time implementation of all projects
• Reported project progression and coordinated with technical teams
• Managed vendors and allocated tasks
• Attended and initiated project kick-off meetings
• Proactively tracked and monitored service components
• Proposed alternative implementation logistics solutions
• Handled Rajnet-Rajasthan Govt Network project.

• Worked on remote testing of transmission circuits
• Integrated CBEC IT systems with the Goods and Services Tax Network
• Conducted office-wise survey and installation of routers and switches
• Evaluated circuits and created Access Service Requests
• Handled maintenance of records and documentation
• Prepared performance and workload reports
• Handled projects like CBEC-SAKSHAM, Airtel-MPBN, and BSNL-NGN.

• Installed and troubleshooted Juniper routers
• Coordinated upgrades and changes with business entities and technology infrastructure groups
• Provided support during production outages and assisted with product migrations/installations
• Gathered and coordinated resources from other technology teams
• Designed router administration and managed implementation logistics
• Handled projects like RJIO (Jio4G).

• Worked on Samsung, RJIL-LTE Project
• Conducted E Node B installation, quality audit, and surveys
• Optimized GSM antenna installation
• Handled projects like RJIO (Jio4G) Samsung project.