HIMANSHU SHARMA
Gurgoan
Summary
With over 18 years of experience in hospitality, and integrated facilities management, I am a dedicated, self-motivated, and composed professional with strong expertise in Soft Services, administration, and large-scale FM operations. My experience spans luxury hospitality, large convention centres, and Pan-India corporate FM portfolios, with a strong focus on service excellence, transformation, sustainability, and operational leadership.
Overview
16
16
years of professional experience
Work History
General Manager – India Soft Services
Compass Group India
07.2024 - Current
- Joined Compass Group India in July 2023 as Lead – India Soft Services and promoted to General Manager – India Soft Services in July 2024.
- Spearheading Soft Services operations for Compass Group India, managing one of the country’s largest integrated FM portfolios with 400+ client sites and nearly 200 million sq. ft. of built environment.
- Providing strategic leadership across quality, productivity, technology integration, and process excellence while steering national operations through the Centre of Excellence (CoE).
- Driving transformation through data-driven decision-making, SmartOps automation, green chemistry adoption, workforce capability development, and innovation in cleaning and hygiene standards.
- Partnering with major global and Indian organisations to elevate workplace experience, strengthen compliance, and deliver sustainable, scalable FM solutions.
Deputy General Manager – Housekeeping & Soft Services
Reliance Jio World Convention Centre, Mumbai
Mumbai
03.2019 - 07.2023
- Pre-opened Reliance Jio World Centre, India’s largest mixed-use development in BKC, Mumbai.
- Handled complete housekeeping and soft services operations, including SOPs, policies, budgeting, vendor management, SLA/KPI monitoring, and interdepartmental coordination.
- Managed large-scale events and VVIP visits including Prime Minister, Chief Ministers, and international dignitaries.
- Planned and executed operations for mega events such as Filmfare Awards, Lakme Fashion Week, Femina Miss India, UMANG, and AIOC.
- Led recruitment, training, manpower planning, preventive maintenance, procurement, and asset planning.
Housekeeper / Deputy Housekeeper / Assistant Executive Housekeeper / Assistant Housekeeper
The Oberoi Group, The St. Regis Mumbai & Other Luxury Hotels
01.2010 - 01.2019
- Pre-opening of The Oberoi New Delhi as Housekeeper.
- Worked at The Oberoi Amarvilas as Assistant and Deputy Housekeeper.
- Assistant Executive Housekeeper at The St. Regis Mumbai.
- Completed management training at The Oberoi Mumbai, Trident Gurgaon, and The Oberoi Udaivilas.
- Vendor management, SOP creation, recruitment, training, audits, guest satisfaction, and quality assurance.
- Achieved NPS scores above 90% and LQA scores up to 92%.
Education
10+2 (CBSE) - undefined
St. Joseph’s School
Dibiyapur10 (CBSE) - undefined
St. Joseph’s School
DibiyapurPG Diploma - Housekeeping Management
The Oberoi Centre of Learning & Development
01.2014
Graduate Hospitality Proficiency Program - undefined
Jaypee Hotels
Agra01.2010
Skills
- Enterprise-scale Integrated Facilities Management (Soft Services)
- Pan-India Multi-Site Operations & Portfolio Governance
- Centre of Excellence (CoE) Leadership & Operating Model Design
- Service Excellence, SLA / KPI Governance & Compliance Assurance
- Strategic Cost Management, Budget Control & Productivity Uplift
- Vendor Ecosystem, Contracting & Commercial Management
- Workforce Strategy, Capability Building & Leadership Development
- Technology-Led Transformation & Process Automation
- Sustainability, ESG-Aligned Practices & Green Chemistry Adoption
- Client Experience, Stakeholder Engagement & Value Creation
Accomplishments
- Gold Medalist, The Oberoi Centre of Learning & Development (OCLD).
Timeline
General Manager – India Soft Services
Compass Group India
07.2024 - Current
Deputy General Manager – Housekeeping & Soft Services
Reliance Jio World Convention Centre, Mumbai
03.2019 - 07.2023
Housekeeper / Deputy Housekeeper / Assistant Executive Housekeeper / Assistant Housekeeper
The Oberoi Group, The St. Regis Mumbai & Other Luxury Hotels
01.2010 - 01.2019
10+2 (CBSE) - undefined
St. Joseph’s School
10 (CBSE) - undefined
St. Joseph’s School
PG Diploma - Housekeeping Management
The Oberoi Centre of Learning & Development
Graduate Hospitality Proficiency Program - undefined
Jaypee Hotels