Himanshu Tindwani

Collaborated with cross-functional teams to successfully launch products and features on time, prioritizing the roadmap to achieve product goals. Coordinated project planning and execution, documenting user stories, specifications, and product features. Analyzed metrics to measure product performance.

Driving Cost Efficiency Across the Value Chain:

• Retailer Shipments Consolidation: Implemented a 24-hour hold for retailer orders, consolidating shipments and reducing part shipments by 1.8%, optimizing logistics efficiency and cost-effectiveness.
• Zone-Based SKU Replacement: Attained a 12% reduction in long zone deliveries by strategically substituting SKUs after customer order, transitioning from long zone to short zone warehouse stock
• Reactive Transshipment: Implemented dynamic inventory movement post-order, reducing shipments and short zone deliveries, leading to a cost per order reduction of approximately Rs 6.

Operational Integration & Efficiency:

• Vertical Storage Integration: Integrated Kardex vertical storage in the warehouse, improving space efficiency, speeding up item retrieval, and saving 1.3 Lakh monthly.
• Efficient Sampling solution: Optimized sample and freebies inclusion reduces single-sample shipments by 21%, enhancing customer satisfaction and streamlining operations.
• Live Inventory System: Implemented Realtime Inventory System that achieved a remarkable 95% reduction in inventory variance, significantly enhancing precision of order fulfillment.

Enhancing Customer NPS in Post Storefront Value Chain:

• SKU Corrections for Enhanced Operations: Introduced SKU correction processes and panels, refining inventory management, minimizing shipping errors, and elevating order fulfillment accuracy, leading to an 8% DPMO reduction.
• Live Inventory System: Live Inventory System implementation, leading to a substantial reduction in order cancellations, improved order fulfillment efficiency and precision, bringing cancellations from 0.93% to 0.32%.

• Implemented business intelligence solutions, utilizing advanced analytics for strategic objectives.
• Led a 3-member team in developing centralized database and reports for a notable NBFC client and engineered 30+ reports for 17 Lines of Business (LOBs) using SSIS and Power BI.
• Managed 350+ Cr INR credit portfolio, boosting collection rates from 76% to 84% in 6 months while achieving 25% portfolio growth and 40% business ramp-up.
• Saved 75K+ INR in monthly manpower expenses. Spearheaded outbound customer service strategies with advanced risk scoring model.

• Implemented an automated consumer data masking process aligned with compliance and data security protocols.
• Orchestrated Tableau dashboard creation to analyze top 20 UI and data-related issues raised by clients.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Analyzed call flow processes, strategically optimizing staff work hour allocation and improving customer satisfaction scores.
• Implemented a dedicated team structure for higher management concerns, resulting in a significant 30% reduction in escalations.

• Analyzed ticket trends and metrics data, identifying areas for improvement and informing operational excellence decisions.
• Implemented MS Excel-based automation system for daily and weekly status reporting and eliminating manual workload.