Summary
Overview
Work History
Education
Skills
IT Skills
Languages
Hobbies
Timeline
Generic
Himanshu Vishwakarma

Himanshu Vishwakarma

C-31 Hari Darshan Suart

Summary

● Excellence in streamlining & invigorating Warehouse functions to enhance process efficiency and ensuring timely delivery of shipments to Customers.

● Expertise in monitoring all aspects of delivery station operations to achieve safety, quality & productivity

● Headed the entire Project Called ST_LHRoad_RTS in ShadowFax, Brought. The RTS Hub in Top 2 Performing Hub in Pan India.

● Collaborated with high standard Ecommerce distribution service providers and vendors to ensure seamless distribution operations while maintaining high standards and compliance.

● Effective in sourcing, and delivery of products with skills in maintaining vendor relations, maintaining inventory records and conducting staff trainings

● Defined service standards & guidelines, best practices that serve as benchmark for excellent service delivery

● I have handled nearly South Gujarat Last mile department for delivery of our client's products. Resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores

● An effective communicator with strong relationship management skills with the capability to relate to people at any level of business and management across the globe; possess excellent analytical and negotiation

skill

Overview

4
4
years of professional experience

Work History

Assistant Manager

Shadowfax Technologies Pvt Ltd
01.2023 - Current
  • Handling entire RTS operations of Surat's two largest hub-LH road & Amroli
  • Responsible for efficient and timely delivery of products as per Given TAT
  • Making sure the transport/logistics operations meet its performance
  • Managing a big team of 150 to 160 people directly & indirectly
  • Accountable for that hubs should match maximum productivity with minimum Cost
  • Giving training to the team on Weekly & Monthly basis for new process or BAU for motivating, & awareness of SOP
  • Communicating with client & resolve escalation regarding shipment queries
  • Controlling distribution costs & planning the quickest and least costly Transport routes
  • Resolve problems concerning transportation, logistic systems & customer issues

Senior Lead

Shadowfax Technologies Pvt Ltd
05.2020 - 12.2022
  • Managing Processing (sortation) of 40 to 50K shipments Avg/Day
  • Managing a team of 50 Riders, 5TLs and 60 Ground Co-ordinators.
  • Improved the Manpower Processing Productivity from 550 to 750 per day.
  • Launched & headed the entire ST_LHRoad_RTS Project and set up the Local Routes of Surat City Market Place Area.
  • Ensuring all the Shipments under received at Hub buckets gets closed before EOD & OFD is done 100 % next day.
  • Ensuring Speedy Delivery Matrix is achieved by 100 % withing next 24 hours without breaching the TAT.
  • Improving and Achieving DSR %, FASR % and other Delivery metrics of the hub
  • Ensuring All the NDR Shipments are attempted within the TAT and Controlling & Minimizing Pendency
  • Maintaining harmony with the clients and Sellers for attaining the smooth Delivery.
  • Successfully launched Seller Direct Hub project, where load is delivered directly to sellers from the sort Centre instead of the RTS Hub | ADL- 25K to 30K.
  • Ensuring no shipments should be showing under the bucket of 6 Plus days Pendency
  • Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.
  • Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count.

Supervisor

Xpressbees Logistics Pvt Ltd
11.2019 - 04.2020
  • Responsible for planning Delivery Executive' schedules and Monitoring their Performance.
  • Conducting training & development sessions for staff to increase their efficiency and enthusiasm.
  • Strategizing the operations and ensuring clear understanding of set targets by the team.
  • COD reconciliation on regular basis & updating Data MIS.
  • Alternate transport arrangements ready in consultation & coordination with Fleet as a backup plan for emergencies.
  • Addressing queries and concerns of Vendors regarding delivery process.
  • Co-coordinating with Central team to dispatch Shipment of my assigned area and closing the delivery of Shipment.
  • On boarding and training new drivers/transporters to be used for FM transportation.
  • Constantly chasing CPT and Load Departure as per fixed timeline for the closure of CPT
  • Maintaining harmony with Vendors and be the first point of contact for resolution around seller pickup issues.


Education

Bachelor of Arts - BA -

Chhatrapati Shahu Ji Maharaj University
Allahabad

HSC -

Devraji Premchand Public School
Handia, Allahabad

SSC -

Devraji Premchand Public School
Handia, Allahabad

Skills

  • Data Analysis
  • Logistics & Supply Chain Management
  • Operations Management
  • Training & Development
  • Process Improvements
  • Customer Relationship Management
  • Vendor Management
  • Decision Making
  • Communication
  • 5s

IT Skills

MS Windows, Outlook, MS Excel and Internet Applications.

Languages

English
Hindi
Gujarati

Hobbies

Travelling, Listening Songs & Playing Cricket.

Timeline

Assistant Manager

Shadowfax Technologies Pvt Ltd
01.2023 - Current

Senior Lead

Shadowfax Technologies Pvt Ltd
05.2020 - 12.2022

Supervisor

Xpressbees Logistics Pvt Ltd
11.2019 - 04.2020

Bachelor of Arts - BA -

Chhatrapati Shahu Ji Maharaj University

HSC -

Devraji Premchand Public School

SSC -

Devraji Premchand Public School

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Himanshu Vishwakarma