Himanshu Vishwakarma
C-31 Hari Darshan Suart
Summary
● Excellence in streamlining & invigorating Warehouse functions to enhance process efficiency and ensuring timely delivery of shipments to Customers.
● Expertise in monitoring all aspects of delivery station operations to achieve safety, quality & productivity
● Headed the entire Project Called ST_LHRoad_RTS in ShadowFax, Brought. The RTS Hub in Top 2 Performing Hub in Pan India.
● Collaborated with high standard Ecommerce distribution service providers and vendors to ensure seamless distribution operations while maintaining high standards and compliance.
● Effective in sourcing, and delivery of products with skills in maintaining vendor relations, maintaining inventory records and conducting staff trainings
● Defined service standards & guidelines, best practices that serve as benchmark for excellent service delivery
● I have handled nearly South Gujarat Last mile department for delivery of our client's products. Resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores
● An effective communicator with strong relationship management skills with the capability to relate to people at any level of business and management across the globe; possess excellent analytical and negotiation
skill
Overview
4
4
years of professional experience
Work History
Assistant Manager
Shadowfax Technologies Pvt Ltd
01.2023 - Current
- Handling entire RTS operations of Surat's two largest hub-LH road & Amroli
- Responsible for efficient and timely delivery of products as per Given TAT
- Making sure the transport/logistics operations meet its performance
- Managing a big team of 150 to 160 people directly & indirectly
- Accountable for that hubs should match maximum productivity with minimum Cost
- Giving training to the team on Weekly & Monthly basis for new process or BAU for motivating, & awareness of SOP
- Communicating with client & resolve escalation regarding shipment queries
- Controlling distribution costs & planning the quickest and least costly Transport routes
- Resolve problems concerning transportation, logistic systems & customer issues
Senior Lead
Shadowfax Technologies Pvt Ltd
05.2020 - 12.2022
- Managing Processing (sortation) of 40 to 50K shipments Avg/Day
- Managing a team of 50 Riders, 5TLs and 60 Ground Co-ordinators.
- Improved the Manpower Processing Productivity from 550 to 750 per day.
- Launched & headed the entire ST_LHRoad_RTS Project and set up the Local Routes of Surat City Market Place Area.
- Ensuring all the Shipments under received at Hub buckets gets closed before EOD & OFD is done 100 % next day.
- Ensuring Speedy Delivery Matrix is achieved by 100 % withing next 24 hours without breaching the TAT.
- Improving and Achieving DSR %, FASR % and other Delivery metrics of the hub
- Ensuring All the NDR Shipments are attempted within the TAT and Controlling & Minimizing Pendency
- Maintaining harmony with the clients and Sellers for attaining the smooth Delivery.
- Successfully launched Seller Direct Hub project, where load is delivered directly to sellers from the sort Centre instead of the RTS Hub | ADL- 25K to 30K.
- Ensuring no shipments should be showing under the bucket of 6 Plus days Pendency
- Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.
- Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count.
Supervisor
Xpressbees Logistics Pvt Ltd
11.2019 - 04.2020
- Responsible for planning Delivery Executive' schedules and Monitoring their Performance.
- Conducting training & development sessions for staff to increase their efficiency and enthusiasm.
- Strategizing the operations and ensuring clear understanding of set targets by the team.
- COD reconciliation on regular basis & updating Data MIS.
- Alternate transport arrangements ready in consultation & coordination with Fleet as a backup plan for emergencies.
- Addressing queries and concerns of Vendors regarding delivery process.
- Co-coordinating with Central team to dispatch Shipment of my assigned area and closing the delivery of Shipment.
- On boarding and training new drivers/transporters to be used for FM transportation.
- Constantly chasing CPT and Load Departure as per fixed timeline for the closure of CPT
- Maintaining harmony with Vendors and be the first point of contact for resolution around seller pickup issues.
Education
Bachelor of Arts - BA -
Chhatrapati Shahu Ji Maharaj University
AllahabadHSC -
Devraji Premchand Public School
Handia, AllahabadSSC -
Devraji Premchand Public School
Handia, AllahabadSkills
- Data Analysis
- Logistics & Supply Chain Management
- Operations Management
- Training & Development
- Process Improvements
- Customer Relationship Management
- Vendor Management
- Decision Making
- Communication
- 5s
IT Skills
MS Windows, Outlook, MS Excel and Internet Applications.
Languages
English
Hindi
Gujarati
Hobbies
Travelling, Listening Songs & Playing Cricket.
Timeline
Assistant Manager
Shadowfax Technologies Pvt Ltd
01.2023 - Current
Senior Lead
Shadowfax Technologies Pvt Ltd
05.2020 - 12.2022
Supervisor
Xpressbees Logistics Pvt Ltd
11.2019 - 04.2020
Bachelor of Arts - BA -
Chhatrapati Shahu Ji Maharaj University
HSC -
Devraji Premchand Public School
SSC -
Devraji Premchand Public School