Cooking, Playing Cricket, Listening soothing, Music, Working in Social Communities
Himanshu Vyavhare
Regional Technical Support Manager
Indore
Summary
Experienced professional aiming to leverage skills and capabilities in a dynamic organization. Dedicated to enhancing Tech-Comm expertise to drive company success and Personal growth.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Regional Technical Support Manager - Senior Manager
Tata Motors Passenger Vehicle Ltd
Indore
09.2022 - Current
- Delivering Customer Satisfaction by adhering work ethics and SoPs
- Technical Complaint management at Command Centre
- Addressing Emergency Breakdown and ensuring Least TAT for resolution,
- Dealer Profitability Management and Network Hand holding
- Driving company initiated campaigns and projects, product feedback mechanism,
- Building Team by Training, Demonstration of OJTs,
- Auditing Channel Partners operation and identification of Gap Area for improvement,
Customer Care Manager, Senior Manager - Regional Customer Care
Tata Motors Passenger Vehicle Ltd
Ahmedabad
02.2019 - 09.2022
Area Service Manager - 3W
Bajaj Auto Ltd
Ahmedabad
02.2016 - 02.2019
Territory Service Manager
TVS Motor Company Ltd
Rajkot
12.2014 - 02.2016
Team Leader
Tata Marcopolo Motors Ltd
Indore
06.2012 - 11.2014
Quality Inspector
Tata Motors Ltd
09.2011 - 06.2012
Service Advisor
AutoCare, Tata Authorised Service Center
07.2010 - 08.2011
Education
B.E. - Mechanical Engineering
Institute of Technology & Management
Gwalior 01.2006 - 04.2010
XII - undefined
Shri RRMB Gujarati HS School
X - undefined
New Gitanjali HS School
Skills
Effective communication to Internal and External Customers,
Customer Support Management
Collaboration, decision-making, problem-solving, conflict resolution,
Adaptability, and relationship building
Emotional intelligence, strategic thinking, and the ability to motivate and inspire others
Remote support Operations management
Technical troubleshooting, Training and mentoring
Interests
Achievements
- Awarded for Demonstration of leadership Qualities Collaboration, Accountability, Embrace Diversity and Passion for Customer by Colleagues and seniors.
- RTSM of the Year for FY23-24,
- First 3x2 seating Layout for MP and CG by TMML F14
- Delivered Customer Satisfaction Idex 933 for F22
- Highest AMC and 2nd Highest EW Penetrations for F22
- 8 Registered KAIZEN from F17 to F19
- Successful completion of Oil Penetration Services - Quality Control Stories for F16.
Timeline
Regional Technical Support Manager - Senior Manager
Tata Motors Passenger Vehicle Ltd
09.2022 - Current
Customer Care Manager, Senior Manager - Regional Customer Care
Tata Motors Passenger Vehicle Ltd
02.2019 - 09.2022
Area Service Manager - 3W
Bajaj Auto Ltd
02.2016 - 02.2019
Territory Service Manager
TVS Motor Company Ltd
12.2014 - 02.2016
Team Leader
Tata Marcopolo Motors Ltd
06.2012 - 11.2014
Quality Inspector
Tata Motors Ltd
09.2011 - 06.2012
Service Advisor
AutoCare, Tata Authorised Service Center
07.2010 - 08.2011
B.E. - Mechanical Engineering
Institute of Technology & Management
01.2006 - 04.2010
XII - undefined
Shri RRMB Gujarati HS School
X - undefined
New Gitanjali HS School