Summary
Overview
Work History
Education
Skills
Languages
Interests
Accomplishments
Timeline
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Himanshu Yadav

Himanshu Yadav

Gurgaon

Summary

Experienced credit card manager with 8+ Years of expertise in the financial industry. Proven track record in effectively managing credit card operations, risk assessment, and customer service. Skilled in leading cross-functional teams and implementing strategic initiatives to achieve organizational goals. Strong knowledge of industry regulations, compliance protocols, and emerging trends in the credit card sector.

Overview

9
9
years of professional experience

Work History

Manager

ICICI Bank
01.2020 - Current
  • Oversaw the daily operations of the credit card department, managing a team of 20 professionals and ensuring efficient workflow
  • Implemented process improvements that reduced account setup time by 100%, resulting in enhanced customer satisfaction and increased productivity
  • Developed and executed risk management strategies, resulting in a 100% reduction in credit card fraud losses
  • Conducted regular training sessions on fraud prevention, credit limit management, and dispute resolution, improving staff knowledge and reducing errors
  • Collaborated with internal stakeholders to launch targeted marketing campaigns, resulting in a 100% increase in credit card acquisitions.
  • Deals in unsecured assets and provide proper lending to clients as per their requirement with the help of credit team.

Assistant Manager

Yes bank
04.2016 - 12.2019
  • Handling 20+ corporate in respect to credit card sourcing
  • Profound knowledge with customer's nature and expectation
  • Ability to take decisions independently upholding set rules and regulations
  • Reviewed important reports prepared on everyday, weekly and monthly
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Created and processed new accounts for credit card.

Acqusition Manager

IndusInd Bank
08.2015 - 04.2016
  • Dealing with clients for sourcing Credit Cards and Personal loans
  • Selling unsecured assets to the customers and giving them after sale services
  • Providing solutions for the customer problems.
  • Acquiring new clients for banks and providing them end to end services.

Education

MBA - Marketing And Finance

BBD,University
Lucknow
01.2015

Bachelor of Commerce (Hons.) -

MGKVP College
Varanasi
01.2012

XIIth -

DPS
Mirzapur
01.2010

Xth -

DPS
Mirzapur
01.2008

Skills

  • Team Leadership and Development
  • Customer Service Excellence
  • Relationship Management
  • Strong Communication and interpersonal skills
  • Staff Training and Development
  • Sales management

Languages

  • Hindi
  • English
  • Bhojpuri

Interests

  • Singing
  • Playing Guitar
  • Reading
  • Travelling

Accomplishments

  • Best Performer For Credit Cards Month on Month .
  • Awarded as Salesman of the year for consecutive quarter in a year.
  • Achieved target every month and did highest prime in a month.
  • Ranked 1st every financial year in a Bank.

Timeline

Manager

ICICI Bank
01.2020 - Current

Assistant Manager

Yes bank
04.2016 - 12.2019

Acqusition Manager

IndusInd Bank
08.2015 - 04.2016

MBA - Marketing And Finance

BBD,University

Bachelor of Commerce (Hons.) -

MGKVP College

XIIth -

DPS

Xth -

DPS
Himanshu Yadav