Himanshu Yadav
Gurgaon
Summary
Experienced credit card manager with 8+ Years of expertise in the financial industry. Proven track record in effectively managing credit card operations, risk assessment, and customer service. Skilled in leading cross-functional teams and implementing strategic initiatives to achieve organizational goals. Strong knowledge of industry regulations, compliance protocols, and emerging trends in the credit card sector.
Overview
9
9
years of professional experience
Work History
Manager
ICICI Bank
01.2020 - Current
- Oversaw the daily operations of the credit card department, managing a team of 20 professionals and ensuring efficient workflow
- Implemented process improvements that reduced account setup time by 100%, resulting in enhanced customer satisfaction and increased productivity
- Developed and executed risk management strategies, resulting in a 100% reduction in credit card fraud losses
- Conducted regular training sessions on fraud prevention, credit limit management, and dispute resolution, improving staff knowledge and reducing errors
- Collaborated with internal stakeholders to launch targeted marketing campaigns, resulting in a 100% increase in credit card acquisitions.
- Deals in unsecured assets and provide proper lending to clients as per their requirement with the help of credit team.
Assistant Manager
Yes bank
04.2016 - 12.2019
- Handling 20+ corporate in respect to credit card sourcing
- Profound knowledge with customer's nature and expectation
- Ability to take decisions independently upholding set rules and regulations
- Reviewed important reports prepared on everyday, weekly and monthly
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Created and processed new accounts for credit card.
Acqusition Manager
IndusInd Bank
08.2015 - 04.2016
- Dealing with clients for sourcing Credit Cards and Personal loans
- Selling unsecured assets to the customers and giving them after sale services
- Providing solutions for the customer problems.
- Acquiring new clients for banks and providing them end to end services.
Education
MBA - Marketing And Finance
BBD,University
Lucknow01.2015
Bachelor of Commerce (Hons.) -
MGKVP College
Varanasi01.2012
XIIth -
DPS
Mirzapur01.2010
Xth -
DPS
Mirzapur01.2008
Skills
- Team Leadership and Development
- Customer Service Excellence
- Relationship Management
- Strong Communication and interpersonal skills
- Staff Training and Development
- Sales management
Languages
- Hindi
- English
- Bhojpuri
Interests
- Singing
- Playing Guitar
- Reading
- Travelling
Accomplishments
- Best Performer For Credit Cards Month on Month .
- Awarded as Salesman of the year for consecutive quarter in a year.
- Achieved target every month and did highest prime in a month.
- Ranked 1st every financial year in a Bank.
Timeline
Manager
ICICI Bank
01.2020 - Current
Assistant Manager
Yes bank
04.2016 - 12.2019
Acqusition Manager
IndusInd Bank
08.2015 - 04.2016
MBA - Marketing And Finance
BBD,University
Bachelor of Commerce (Hons.) -
MGKVP College
XIIth -
DPS
Xth -
DPS
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