Detail-oriented and results-driven Claims Representative with 4 years of experience in processing and resolving a wide range of insurance claims. Skilled in policy analysis, investigation, and customer service with a strong track record of ensuring fair settlements and compliance with regulatory standards. Adept at managing high-volume workloads, handling complex cases, and collaborating effectively with clients, adjusters.
Claims Representative
Optum global solution
Hyderabad
10.2020 - 01.2025
Analyzed high-volume COVID-related claims to distinguish between COVID-specific and general claims.
Processed claim adjustments with precision and adherence to guidelines.
Managed Authorization and Power of Attorney forms effectively.
Executed denial management strategies to resolve issues efficiently.
Administered refunds from payers and providers with accuracy.
Updated member contact information based on system reports promptly.
Cleared inventory within defined thresholds and turnaround times.
Mentored team members in resolving complex inquiries, enhancing overall team performance.
Education
Some College (No Degree) - B.com
GITAM University
Hyderabad
03-2020
Some College (No Degree) - Commerce
Board Of Intermediate
Hyderabad
03-2018
SSC -
Board of Secondary Education
Hyderabad
01.2014
Key Areas Strength
Positive Attitude
Confident
Seeks and Accepts Responsibility willingly
Good Communication
Interpersonal and Empathic listening skills
Always carving to learn new concepts
Excellent Leadership qualities
Problem-solving skills
Professional Integrity
Accomplishments
Nominated by the client for special recognition during the annual business review
Maintained a 98%+ quality score and contributed to reducing the claim backlog by 30% within the SLA
Recognized as a top performer from Q1 to Q3 2024, handling the highest volume of claims with 98% accuracy
Hobbies Activities
Playing cricket
Table tennis
Listening music
Trading
Languages
Hindi
Telugu
English
Personal Information
Father's Name: SURESH PIPRIYEA
Date of Birth: 09/06/97
Gender: Male
Nationality: Indian
Disclaimer
I hereby declare that the information provided above is correct and true to the best of my knowledge.