HIMOTOSH CHAKRABORTY

• ADT support. Technical support team as a senior Associate.

Role working in CRM tools like Salesforce

• billing in salesforce
• troubleshooting in salesforce.
• Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
• Analyzed customer data to identify trends and anticipate customer needs.

• Handling customer queries for Amazon.
• Amazon NA Chat Process.
• role working in CRM tools like Salesforce
• billing in salesforce
• troubleshooting in salesforce.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Handling customer queries for Jio.
• Voice process,
• role working in CRM tools like Salesforce
• billing in salesforce
• troubleshooting in salesforce.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.

• Handling customer queries for comcast services in USA.
• USA Chat process
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.

• Travel click process. Work in GDS.
• USA Travel Click Process
• role working in GDS tools
• Ticketing in Galileo
• Collaborated with team members for enhanced process efficiency and productivity.
• Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
• Improved client satisfaction with timely and accurate processing of requests and inquiries.