Hinali Kadam
Erlangen
Summary
Certified Salesforce Administrator with over six years of hands-on experience in the IT industry. Expertise in Salesforce Marketing Cloud. Seeking a role in an innovative company that offers opportunities for professional growth and advancement, leveraging technical expertise to drive operational efficiency in a positive environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing Analyst
Principal Global Services
02.2022 - 01.2025
- Experience in Configuration, Implementation, and Support of Salesforce CRM.
- Administer and manage the Salesforce platform, including user setup, roles, profiles, and permissions
- Perform regular system maintenance, data cleaning, and data integrity checks
- Creating Custom Apps, Custom fields, Profiles, Roles, OWD, Permission Sets, Applying Sharing Rules, Validation Rules, workflows, Process Builder, Approval processes, Knowledge Articles.
- Collaborate with stakeholders to gather requirements and design tailored solutions Implement and manage integrations with third-party applications.
- Strong Knowledge on Custom Objects, Custom fields, Process Builder, Validation Rules and security level features.
- Performed regular data validation and cleansing, optimising database quality standards.
- Created Journeys using Journey Builder and applied contacts using Contact Builder.
- Documented the cases and tickets in Wrike and Confluence project management tool.
- Achievements/Tasks
Business Solution Associate
CompuCom | Office DEPOT
07.2020 - 02.2022
- Managed Salesforce configuration, implementation, and daily support tickets for business users.
- Designed and developed marketing automation campaigns using Salesforce Marketing Cloud.
- Implemented data validation rules, workflow automation, and approval processes to streamline operations.
- Resolved email deliverability issues and optimised campaign performance through data analysis.
- Provided support to end users regarding their queries.
- Achievements/Tasks
Major Incident and Problem Coordinator
CompuCom
05.2019 - 08.2020
- Managed major incidents from logging to resolution, conducting root cause analysis and implementing preventive measures.
- Liaised between technical teams and business stakeholders during critical incidents.
- Managed and led bridge calls, documenting troubleshooting activities and resolutions.
- Created custom reports and dashboards to track IT service performance (KPIs, SLA adherence).
- Achievements/Tasks
IT Support Specialist
CompuCom | Intel Corporation
05.2018 - 05.2019
- Provided technical support to global Intel employees, troubleshooting technical queries regarding hardware and software.
- Managed Active Directory operations, including user provisioning and security roles.
- Assisted in VPN account management and encryption key recovery to ensure data security.
- Handled Active Directory operations, including creating, deleting, and managing users, groups, and computers.
- Achievements/Tasks
Education
Bachelor in Electronics and Telecommunications Engineering - undefined
Sinhgad Academy of Engineering
05.2016
Diploma in Electronics and Telecommunications Engineering - undefined
Cusrow Wadia Institute of Technology
05.2013
Skills
- Salesforce Marketing Cloud: Email Studio, Journey Builder, Mobile Studio, Content Builder
- Automation & Workflows: Process Builder, Flows, Approval Processes
- Tools & Platforms: ServiceNow, JIRA, Confluence, Wrike, Sprinklr, Bynder, Microsoft Office
- Programming Languages: SQL, JAVA
Certification
Salesforce Certified Administrator
LANGUAGES
English: Full Professional Proficiency
Hindi/Marathi/Gujarati: Full Professional Proficiency
German: Elementary Proficiency
Timeline
Marketing Analyst
Principal Global Services
02.2022 - 01.2025
Business Solution Associate
CompuCom | Office DEPOT
07.2020 - 02.2022
Major Incident and Problem Coordinator
CompuCom
05.2019 - 08.2020
IT Support Specialist
CompuCom | Intel Corporation
05.2018 - 05.2019
Bachelor in Electronics and Telecommunications Engineering - undefined
Sinhgad Academy of Engineering
Diploma in Electronics and Telecommunications Engineering - undefined
Cusrow Wadia Institute of Technology
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