HIRDESH KUMAR
Kotak Mahindra Bank
Faridabad
7
years of professional experience
Dynamic Elite Relationship Manager with a proven track record at Kotak Mahindra Bank, adept at fostering high-value client relationships and driving portfolio growth. Recognized for exceptional customer service and strong interpersonal communication skills, successfully managing a portfolio of 46cr while identifying cross-selling opportunities to enhance client satisfaction.
Work History
Elite Relationship Manager
1 Year 1 Month- Handle relationship portfolio of 46cr across 300 clients.
- Assisted elite branch clients by providing personalized financial solutions and guidance. with 20 lac plus relationship value with Kotak Mahindra Bank.
- Managed Retail product portfolio, including current account, savings account, life insurance, general insurance, mutual funds, personal loan, business loan, car loan, overdraft, working capital funding, gold loan, and credit card.
- Supported strong client relationships through regular communication and personalized service.
- Helped guide client onboarding steps for smooth account setup and access.
- Worked with cross-functional teams to resolve client issues quickly.
- Built long-term relationships with high-value clients through active listening, clear communication, and strong interpersonal skills.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Maintained accurate records of all client interactions within the company's CRM system.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Recognized by management for providing exceptional customer service.
CASA RM
2 Years 9 Months- Processed RTGS, NEFT, and cheque clearing transactions.
- Raised service requests for current account and savings account modifications.
- Supported branch audits and achieved good scores multiple times.
- Opened current account and savings account profiles.
- Supported cross-sell for LI,GI and loan products.
- Managed portfolio of 200 customers.
- Handled portfolio size of 15cr.
- Increased portfolio month on month by 10-20%.
- Generated leads across business loan, personal loan, gold loan, car loan, overdraft, CC limit, LAP, and home loan products.
- Handled fee-based products such as mutual funds and SIP.
- Supported to Branch in Every Business drives with Good Numbers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Value Banker
3 Years 5 Months- Supported operations transactions including RTGS, NEFT, cash withdrawals, and cash deposits.
- Raised service requests for current account and savings account modifications.
- Managed portfolio of 150 customers.
- Handled portfolio size of 8 cr.
- Supported month-on-month portfolio growth by 10-20%.
- Generated leads across assets, business loan, overdraft, and CC limit products.
- Promoted fee products such as mutual funds, SIP, and life insurance with consistent monthly activity.
- supported branch audits during audit windows mostly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education
B.COM
- Board/University: MDU University
- GPA: 65%
Higher Secondary (H.S.C.)
- Board/University: HBSE Board
- GPA: 72%
- Participated in the (list the event, Sansad Natak, Dance Comptetion and Road Safety Comptetion.)
Secondary(S.S.C.)
- Board/University: HBSE Board
- GPA: 72%
- Participated in the (list the event likes Dance Comptetion and Road Safety Comptetion)
Skills
Self-confidence
Customer service
Relationship management
Interpersonal communication
Team collaboration
Decision-making skills
Personal Information
- Date of Birth: 1998-05-31
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Language: English and Hindi
Hobbies and Interests
Hobbies : Listening Music, Traveling and Watching Cricket.
Pramotions
• I got Pramotion in 2021 from Value Banker Profile to Relationship Manager.
(Grade Pramotion is Officer To Assistant Manager at same time)
• I got Pramotion in 2025 From CASA RM Profile to Operation Head Profile but I have left IDFC First Bank at the same time. ( Grade Pramotion is Deputy Manager to Manager at the same time)
Accomplishments
- I won Gold Loan Contest in January 2021 in ICICI Bank.
- I won Race to Win Contest in July 2022 on Gold Loan Product in ICICI Bank.
- I won M52 Prime Contest Trophy with Topper in Delhi NCR Zone September 2022 in ICICI Bank.
- I won Trophy in 3 in one Accounts Product in Q4 of FY 2022 in IDFC First Bank
- I won Trophy in 3 in one Accounts Product in Q1 of FY 2023 in IDFC First Bank
- I won Outstanding Performance of the Quarter Trophy Appreciation in Q3 of FY 2023 Across Products in IDFC First Bank.
- I won London Contest in Life Insurance and Casa Products in Q4 of FY 2023-2024 in IDFC First Bank
- I won GOAT Contest (Greatest of All Time) in Life Insurance and CASA Products in Q2 of FY 24 in IDFC First Bank.
- I won Most Consistent Performer of the Q4 of 24 in IDFC First Bank.
- I won Diwali Milan Contest Appreciation from City Business Head in October 2025 in Kotak Mahindra Bank ( Life Insurance Product).
- I won Cruise Contest in November- December 2025 Appreciation from Country Head in Kotak Mahindra Bank ( Life Insurance Product).
- I won DARE RAMOJI Contest in Jan-Feb-March in 2026 Appreciation from Country Head in Kotak Mahindra Bank (Life Insurance Product)
- I won NGPL ( Noida Ghaziabad Premier League) Contest in JFM 2026 in Kotak Mahindra Bank ( Life Insurance Product)
- I won BHARATPUR Contest in April May June 26 in Kotak Mahindra Bank ( Life Insurance Product)
Timeline
Elite Relationship Manager
Kotak Mahindra Bank
08.2025 - CurrentRead More
CASA RM
IDFC FIRST BANK
11.2022 - 08.2025Read More
Value Banker
ICICI BANK LTD
05.2019 - 10.2022Read More
Pandit Jawahar Lal Nehru College
B.COM
Read More
Govt Boys Sr. Secondary School NIT 5
Higher Secondary (H.S.C.)
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Govt Boys Sr. Secondary School NIT 5
Secondary(S.S.C.)
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