Hiren Parmar
Mumbai,Maharashtra
Summary
Dynamic Quality Analyst with over 3+ years of experience in US Healthcare – AR, renowned for a proven track record at Teleperformance. Demonstrated expertise in root cause analysis and quality assurance, with a strong focus on implementing corrective action plans and driving defect tracking initiatives. Skilled in problem-solving and decision-making, consistently improving project quality and stakeholder satisfaction through effective audits and training programs.
Overview
3
3
years of professional experience
Work History
Quality Analyst
Teleperformance
01.2024 - Current
- Releasing Dashboards, RCA (Root Cause Analysis), Pareto and Pie Charts to all the stakeholders for project quality
- Designing and implementing weekly plan of action based on error trends, root cause and client feedbacks
- Performing Internal Calibration with stakeholders for the respective projects
- Carry out Quality huddles & briefings, Team Meetings on new updates/work trends/findings for the project
- Performing monthly Product knowledge tests for all projects
- Identifying the bottom performs and coordinate with the training team and schedule a Error Based Training programs for them
- Recommended, implemented and monitored preventive and corrective actions to achieve quality assurance standards
- Participating in weekly client calibrations to share the project reports and understanding the client requirements
- Performing regular audits on daily basis and Provide feedback to agents based on the audits
- Super audits (AOA) of Internal Auditors and releasing the reports for the same
- Releasing the audit reports and quality dashboards to respective stakeholders (Daily/Weekly/Monthly)
- Performing Root Cause Analysis to identify the top error and its contributors
- Identifying the bottom quartile performers and performing live audits & SBS to ensure they are coming up with the curves
Accounts Receivable Executive
Teleperformance
01.2022 - 12.2023
- Monitoring and managing aging accounts to follow up on overdue payments and reduce the risk of bad debt
- Verifying patient insurance details to ensure accurate billing and reduce the risk of claim denials
- Obtained payment on claims by reviewing, researching, and acting on delinquencies
- Ensuring compliance with healthcare regulations and payer policies to avoid penalties and maximize revenue
- Corrected errors on electronic error reports using available information
- Researched and analyzed discrepancies in receivable accounts
Education
Master of Commerce -
Mumbai University
Mumbai, Maharashtra01-2020
Bachelor of Commerce -
Gurukul College of Commerce
Mumbai, Maharashtra01-2017
Intermediate (10+2) -
Maharashtra Board
Mumbai, Maharashtra01-2014
Matriculation (10th) -
Maharashtra Board
Mumbai, Maharashtra01-2012
Skills
- Process Audit Management
- Quality improvement
- Quality processes
- Data analysis
- Report creation
- Statistical Sampling
- Root-cause analysis
- Decision-making
- Correction Action planning
Websites
Awards Recognition
- Awarded as Best Performer Monthly at Teleperformance.
- Awarded as Best Performer of the Quarter at Teleperformance.
Languages
English
Hindi
Marathi
Gujarati
Hobbies and Interests
- Gaming
- Bowling
Personal Information
Date of Birth: 03/30/96
Timeline
Quality Analyst
Teleperformance
01.2024 - Current
Accounts Receivable Executive
Teleperformance
01.2022 - 12.2023
Master of Commerce -
Mumbai University
Bachelor of Commerce -
Gurukul College of Commerce
Intermediate (10+2) -
Maharashtra Board
Matriculation (10th) -
Maharashtra Board
Similar Profiles
Lady GambaLady Gamba
Bilingual customer service agent at TeleperformanceBilingual customer service agent at Teleperformance
Caitlinn SchaferCaitlinn Schafer
Call Center Representative at TeleperformanceCall Center Representative at Teleperformance
Dhruva datta RajanalaDhruva datta Rajanala
Senior Analyst at TeleperformanceSenior Analyst at Teleperformance