Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Notable Accomplishments
Timeline
OfficeManager
SAJU SAMUEL

SAJU SAMUEL

Quality Management & Governance Specialist
Chennai

Summary

With over 27+ years of experience in Quality Management Systems (QMS) and a strong understanding of modern construction methodologies, Consistently demonstrated the ability to comply with quality standards. My team play a key role in achieving manufacturing objectives by providing valuable information and analysis for strategic plans and reviews. Team expertise lies in defining and implementing structured developmental processes, quality standards, and internal control plans for manufacturing operations. They are adept at monitoring operations to ensure they meet production standards and recommending adjustments to improve the assembly or manufacturing process. Additionally, team successfully implement product introduction strategies, pilot production, and customer-service standards while resolving batch problems and ensuring batch standardization through PCP audits and inspection plans. My proficiency as a QMS Lead Auditor allows them to implement robust quality management systems and effectively measure their effectiveness. Team have a proven track record of addressing customer complaints through analysis and site visits, providing timely support during customer trials, and offering resolutions for line stabilization. By establishing and reviewing key performance indicators (KPIs), streamlining workflows, and optimizing resource and capacity utilization, they consistently meet manufacturing financial objectives. QA Team expertise in managing technically advanced and cost-efficient production systems has resulted in top and bottom-line profitability while enhancing operational effectiveness within preset cost, time, and quality parameters.

Overview

23
23
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
4
4
Languages

Work History

Quality Management Lead & Governance Specialist

Sheenlac Paints Ltd.
Chennai, TN
10.2015 - Current
  • Developed and executed comprehensive QA strategies, driving process improvements and ensuring timely delivery of high-quality products.
  • Delivered strategic R&D support for product development and stabilization, driving operational excellence on the shop floor.
  • Spearheaded customer-centric initiatives, fostering strong relationships with client teams to resolve complex complaints and drive satisfaction.
  • Collaborated with Operations teams to design, implement, and optimize procedures and standards, driving quality excellence and process efficiency.
  • Ensured exceptional product quality through periodic auditing and complaint investigation, driving compliance and customer satisfaction.
  • Led transformative enterprise-wide Quality Assurance (QA) initiatives, driving strategic process optimization, defect reduction, and continuous improvement.
  • Collaborating with other R&D team members to develop new procedures & processes, and manufacturing and training methods;
  • Ensured impeccable regulatory adherence, maintaining 100% compliance with Legal Metrology requirements and achieving a flawless record of NIL Legal notices. Spearheaded quality documentation and reporting, leveraging data analytics and trend analysis to identify areas for improvement
  • Proactively identified and addressed deviations, ensuring prompt corrective actions through rigorous investigation and implementation of effective CAPA (Corrective and Preventive Action) measures, strictly adhering to regulatory requirements, corporate policies, and standard operating procedures
  • Collaborated with cross-functional teams to ensure seamless execution and completion of Quality Management System (QMS) audits, encompassing both internal and external assessments for QMS Implementation.
  • Optimized packing materials and reduced costs through strategic inventory management, leveraging process improvements to achieve significant savings.
  • Directed and optimized production operations, leveraging expertise in production planning, scheduling, and quality control to drive efficiency and excellence across General Industry batches and Wood Coatings product lines.

Executive - Quality (RM & FGQC - M&PC)

Akzo Nobel India Ltd.
Bangalore, Karnataka
12.2004 - 10.2015
  • Directed Quality Control Department, leading a high-performing team of 5 employees to achieve exceptional quality outcomes. Key accomplishments included:
  • Designed, implemented, and sustained comprehensive Quality Management Systems (QMS), ensuring compliance with regulatory requirements and industry standards
  • Cultivated a culture of continuous improvement, empowering team members to drive innovation, and achieve company objectives through targeted coaching, mentoring, and performance management
  • Spearheaded Global Complaint System (GCS) initiatives, ensuring timely, effective, and customer-centric service complaint resolution, and identifying opportunities for process improvements.

Notable Achievement's: Delivered high-impact projects with exceptional results, driving business growth and customer satisfaction. Successfully managed and facilitated external customer audits, ensuring seamless execution, timely completion, and zero non-conformities.

Jr. Chemist - QA & PPC

Asian Paints India Ltd.
Ankleshwar, Gujarat
05.2002 - 12.2004

Junior Chemist - QA & PPC.

June'1997 to Dec2004.

Junior Chemist - Quality Assurance (Raw Materials & Finished Goods)

Key Responsibilities:

  • Independently managed shift operations and QA duties, ensuring seamless execution of quality control processes
  • Spearheaded testing and approval of finished goods in Water & Solvent Based Quality Assurance Department, guaranteeing compliance with regulatory standards
  • Successfully handled Customer Complaint System, resolving issues promptly and efficiently
  • Conducted calibration activities for paint testing equipment and performed standard maintenance tasks to ensure equipment accuracy and reliability
  • Coordinated with Production and Quality Departments to ensure process quality and compliance with Packaging Commodity Act (Legal Metrology Rules), driving cross-functional collaboration and excellence

Junior Chemist - Planning

Key Responsibilities:

  • Generated and issued process orders in adherence to fortnightly schedules, ensuring timely production and delivery
  • Conducted inventory checks for packing materials, ensuring adequate stock levels and minimizing stockouts
  • Coordinated with Purchase Team to communicate raw material requirements, ensuring seamless procurement and supply chain operations
  • Collaborated with Production Department to ensure scheduled compliance and conducted SKU variance studies to optimize production planning.

Education

Senior Management Program - Management Program

Indian Institute of Management
Ahmedabad, India
04.2024 - 04.2025

PGDBA - Operations

Symbiosis
Pune
06.2003 - 05.2005

B.Sc. - Chemistry

VP & RPTP Science College
VV Nagar, Anand
06.1997 - 06.1997

Skills

Regulatory and Customer Audits

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Certification

Certified Internal Quality Auditor for IATF 16949, DNV, 2021

Personal Information

Date of Birth:  5th April 1977

Languages Known:  English, Hindi, Malayalam, Gujarati, Kannada & Tamil

Address:  C403, S&P Living Space, Ayanabakkam, Chennai – 600 095. Tamil Nadu.

Notable Accomplishments

Process Optimization & Quality Assurance
* Utilized a robust testing frequency & protocol for control samples, achieving a substantial decrease in complaint numbers, demonstrating expertise in quality control and process improvement.

* Streamlined Finished Goods (FG) manufacturing process activities, ensuring seamless production and enhancing overall efficiency through regular vendor audits
* Ensured adherence and compliance of OPC to Procedures & Audit schedules, updating RM/PM/FG QA specifications to maintain regulatory requirements & compliances.
* Proactively identified and prioritized complex customer complaints, implementing effective Corrective and Preventive Action (CAPA) plans to resolve issues, resulting in a significant reduction in complaint volume.

Innovation & Cost Savings
* Successfully identified and implemented an alternative solution, eliminating obsolete packing material usage and reducing waste.
* Collaborated in the development and implementation of Automated Process Flows, enhancing productivity and reducing manual errors.

Compliance & Risk Management
* Demonstrated a proven track record of reducing legal complaints across PAN India locations, ensuring regulatory compliance and minimizing risk exposure.

* Achieved substantial decrease in Legal Metrology complaints through rigorous QA processes, demonstrating expertise in regulatory compliance and risk management.

Timeline

Senior Management Program - Management Program

Indian Institute of Management
04.2024 - 04.2025

Quality Management Lead & Governance Specialist

Sheenlac Paints Ltd.
10.2015 - Current

Executive - Quality (RM & FGQC - M&PC)

Akzo Nobel India Ltd.
12.2004 - 10.2015

PGDBA - Operations

Symbiosis
06.2003 - 05.2005

Jr. Chemist - QA & PPC

Asian Paints India Ltd.
05.2002 - 12.2004

B.Sc. - Chemistry

VP & RPTP Science College
06.1997 - 06.1997
SAJU SAMUELQuality Management & Governance Specialist