SAJU SAMUEL

• Developed and executed comprehensive QA strategies, driving process improvements and ensuring timely delivery of high-quality products.
• Delivered strategic R&D support for product development and stabilization, driving operational excellence on the shop floor.
• Spearheaded customer-centric initiatives, fostering strong relationships with client teams to resolve complex complaints and drive satisfaction.
• Collaborated with Operations teams to design, implement, and optimize procedures and standards, driving quality excellence and process efficiency.
• Ensured exceptional product quality through periodic auditing and complaint investigation, driving compliance and customer satisfaction.
• Led transformative enterprise-wide Quality Assurance (QA) initiatives, driving strategic process optimization, defect reduction, and continuous improvement.
• Collaborating with other R&D team members to develop new procedures & processes, and manufacturing and training methods;
• Ensured impeccable regulatory adherence, maintaining 100% compliance with Legal Metrology requirements and achieving a flawless record of NIL Legal notices. Spearheaded quality documentation and reporting, leveraging data analytics and trend analysis to identify areas for improvement
• Proactively identified and addressed deviations, ensuring prompt corrective actions through rigorous investigation and implementation of effective CAPA (Corrective and Preventive Action) measures, strictly adhering to regulatory requirements, corporate policies, and standard operating procedures
• Collaborated with cross-functional teams to ensure seamless execution and completion of Quality Management System (QMS) audits, encompassing both internal and external assessments for QMS Implementation.
• Optimized packing materials and reduced costs through strategic inventory management, leveraging process improvements to achieve significant savings.
• Directed and optimized production operations, leveraging expertise in production planning, scheduling, and quality control to drive efficiency and excellence across General Industry batches and Wood Coatings product lines.

• Directed Quality Control Department, leading a high-performing team of 5 employees to achieve exceptional quality outcomes. Key accomplishments included:
• Designed, implemented, and sustained comprehensive Quality Management Systems (QMS), ensuring compliance with regulatory requirements and industry standards
• Cultivated a culture of continuous improvement, empowering team members to drive innovation, and achieve company objectives through targeted coaching, mentoring, and performance management
• Spearheaded Global Complaint System (GCS) initiatives, ensuring timely, effective, and customer-centric service complaint resolution, and identifying opportunities for process improvements.

Notable Achievement's: Delivered high-impact projects with exceptional results, driving business growth and customer satisfaction. Successfully managed and facilitated external customer audits, ensuring seamless execution, timely completion, and zero non-conformities.

Junior Chemist - QA & PPC.

June'1997 to Dec2004.

Junior Chemist - Quality Assurance (Raw Materials & Finished Goods)

Key Responsibilities:

• Independently managed shift operations and QA duties, ensuring seamless execution of quality control processes
• Spearheaded testing and approval of finished goods in Water & Solvent Based Quality Assurance Department, guaranteeing compliance with regulatory standards
• Successfully handled Customer Complaint System, resolving issues promptly and efficiently
• Conducted calibration activities for paint testing equipment and performed standard maintenance tasks to ensure equipment accuracy and reliability
• Coordinated with Production and Quality Departments to ensure process quality and compliance with Packaging Commodity Act (Legal Metrology Rules), driving cross-functional collaboration and excellence

Junior Chemist - Planning

Key Responsibilities:

• Generated and issued process orders in adherence to fortnightly schedules, ensuring timely production and delivery
• Conducted inventory checks for packing materials, ensuring adequate stock levels and minimizing stockouts
• Coordinated with Purchase Team to communicate raw material requirements, ensuring seamless procurement and supply chain operations
• Collaborated with Production Department to ensure scheduled compliance and conducted SKU variance studies to optimize production planning.