Hi, I’m
Hiren Gautam Shinde
Pune
Summary
To secure a challenging position in an organization where I can effectively utilize my skills as professional, utilizing my knowledge to the best of my Abilities & contribute positively to my personal growth along with the growth of organization. To devote myself as a part of team in growth oriented Organization does better. Result oriented & challenging work.
Overview
8
years of professional experience
Work History
Content Cabin, Pune
Senior Content Executive
03.2024 - 07.2024
Job overview
- To search offers in store website and update them into the tool.
- Need to check the category of the offer.
- Need to check terms and conditions, offer ending date.
WNS Pvt Ltd, Pune
Senior Claim Assessor (UK Process - Pet Insurance)
03.2022 - 03.2024
Job overview
- Evaluating insurance applications and assessing the risk involved.
- Accepting or rejecting proposals based on policy guidelines and risk assessment reports.
- Defining the terms and conditions of the insurance.
- Reviewing and verifying policy documents and supporting documentation for accuracy.
EXL Service PVT.LTD, Pune
Senior Associate (Utility Process-British Gas)
10.2021 - 03.2022
Job overview
- Need to perform task as per Flows (Installation, Exchange & Removal
- Amendments in Cases, as per request.
- Billing and Invoicing.
EXL Service PVT.LTD, Pune
Senior Associate (UK Process- Property & Casualties Insurance)
09.2016 - 05.2021
Job overview
- Reviewed initial letter that needs to be sent to the policyholder regarding the premium.
- We chase initial letter, then first chase, and Cancellation Letter.
- I take care of the payment entries of policy holders by paying on the application.
- Reviewing the MTA scenario & process (Refund or Write off)
- I take care of the policy as to clear the ledger part (DD or BL Ledger)
- To issue Time on Risk letter in Cancellation.
- To review the complaints of the policyholder.
Education
Ness Wadia College , Pune
Bachelor of Commerce from Entrepreneurship
05-2013
Skills
- Claims review
- Allocating claims
- Teamwork and Collaboration
- Data Entry
- Policy Modifications and Updates
- Customer Service
- Eligibility Determination
- New Policies Processing
- Small Claims Payouts
- Claim Amount Calculations
- Insurance Claim Forms Review
- Policy analysis
Accomplishments
- Awarded as Star Performer for three times.
- Got Opportunity to visit United Kingdom (Bristol) for training purpose for three months.
Other Roles
- Taken Responsibility of Back up Team Leader.
- Handling onshore calls.
- Allocation of work.
- Taken training of handlers for two reports.
- To check production tracker & other sheets.
- Dealing with onshore E-Mails.
- Taken Team Meeting.
- Responsible for day to day operations for inbound & outbound activities.
- An extension of my responsibilities is to do audits of my teams on a regular basis.
- Handle Customer complaints & Queries & ensure their resolution.
Personal Information
- Father's Name: Gautam Hari Shinde
- Date of Birth: 02/25/92
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Senior Content Executive
Content Cabin
03.2024 - 07.2024
Senior Claim Assessor (UK Process - Pet Insurance)
WNS Pvt Ltd
03.2022 - 03.2024
Senior Associate (Utility Process-British Gas)
EXL Service PVT.LTD
10.2021 - 03.2022
Senior Associate (UK Process- Property & Casualties Insurance)
EXL Service PVT.LTD
09.2016 - 05.2021
Ness Wadia College
Bachelor of Commerce from Entrepreneurship
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