Summary
Overview
Work History
Education
Skills
Accomplishments
Other Roles
Personal Information
Languages
Timeline
Hi, I’m

Hiren Gautam Shinde

Pune
Hiren Gautam Shinde

Summary

To secure a challenging position in an organization where I can effectively utilize my skills as professional, utilizing my knowledge to the best of my Abilities & contribute positively to my personal growth along with the growth of organization. To devote myself as a part of team in growth oriented Organization does better. Result oriented & challenging work.

Overview

8
years of professional experience

Work History

Content Cabin
Pune

Senior Content Executive
03.2024 - 07.2024

Job overview

  • To search offers in store website and update them into the tool.
  • Need to check the category of the offer.
  • Need to check terms and conditions, offer ending date.

WNS Pvt Ltd
Pune

Senior Claim Assessor (UK Process - Pet Insurance)
03.2022 - 03.2024

Job overview

  • Evaluating insurance applications and assessing the risk involved.
  • Accepting or rejecting proposals based on policy guidelines and risk assessment reports.
  • Defining the terms and conditions of the insurance.
  • Reviewing and verifying policy documents and supporting documentation for accuracy.

EXL Service PVT.LTD
Pune

Senior Associate (Utility Process-British Gas)
10.2021 - 03.2022

Job overview

  • Need to perform task as per Flows (Installation, Exchange & Removal
  • Amendments in Cases, as per request.
  • Billing and Invoicing.

EXL Service PVT.LTD
Pune

Senior Associate (UK Process- Property & Casualties Insurance)
09.2016 - 05.2021

Job overview

  • Reviewed initial letter that needs to be sent to the policyholder regarding the premium.
  • We chase initial letter, then first chase, and Cancellation Letter.
  • I take care of the payment entries of policy holders by paying on the application.
  • Reviewing the MTA scenario & process (Refund or Write off)
  • I take care of the policy as to clear the ledger part (DD or BL Ledger)
  • To issue Time on Risk letter in Cancellation.
  • To review the complaints of the policyholder.

Education

Ness Wadia College
, Pune

Bachelor of Commerce from Entrepreneurship
05-2013

Skills

  • Claims review
  • Allocating claims
  • Teamwork and Collaboration
  • Data Entry
  • Policy Modifications and Updates
  • Customer Service
  • Eligibility Determination
  • New Policies Processing
  • Small Claims Payouts
  • Claim Amount Calculations
  • Insurance Claim Forms Review
  • Policy analysis

Accomplishments

  • Awarded as Star Performer for three times.
  • Got Opportunity to visit United Kingdom (Bristol) for training purpose for three months.

Other Roles

  • Taken Responsibility of Back up Team Leader.
  • Handling onshore calls.
  • Allocation of work.
  • Taken training of handlers for two reports.
  • To check production tracker & other sheets.
  • Dealing with onshore E-Mails.
  • Taken Team Meeting.
  • Responsible for day to day operations for inbound & outbound activities.
  • An extension of my responsibilities is to do audits of my teams on a regular basis.
  • Handle Customer complaints & Queries & ensure their resolution.

Personal Information

  • Father's Name: Gautam Hari Shinde
  • Date of Birth: 02/25/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2

Timeline

Senior Content Executive

Content Cabin
03.2024 - 07.2024

Senior Claim Assessor (UK Process - Pet Insurance)

WNS Pvt Ltd
03.2022 - 03.2024

Senior Associate (Utility Process-British Gas)

EXL Service PVT.LTD
10.2021 - 03.2022

Senior Associate (UK Process- Property & Casualties Insurance)

EXL Service PVT.LTD
09.2016 - 05.2021

Ness Wadia College

Bachelor of Commerce from Entrepreneurship
Hiren Gautam Shinde