Rishab Singh
Noida
Summary
Results-driven supply chain consultant with 5+ years of experience in warehouse operations and logistics. Proven expertise in inventory management, shipment coordination, and task execution. Skilled in resolving client issues and optimizing warehouse processes through effective stakeholder collaboration and reporting. Committed to delivering efficient supply chain solutions that enhance operational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consultant
Manhattan Associates
Bengaluru
07.2025 - 06.2026
- Mapped existing SCpp configurations extensions and workflows to equivalent MAWM solutions.
- Configured MAWM systems using validated data mappings and approved architectural designs.
- Identified functional gaps dependencies and configuration needs within warehouse environments using data insights.
- Led and supported configuration testing and validation to meet business expectations.
- Coordinated with design and development teams to resolve functional discrepancies end-to-end.
Client Care Administrator
TELUS Digital
Gurugram
08.2022 - 07.2025
- Coordinated daily client file creation and managed ticket queues.
- Handled Zendesk ticket operations with 100% SLA compliance.
- Maintained clear communication with internal stakeholders and clients for better responses.
- Generated 50+ data-driven reports for workflow tracking and reviews.
- Collaborated with leadership on process reporting to align operations goals.
Senior Technical Support Associate
Tech Mahindra
Pune
07.2021 - 01.2022
- Resolved inbound Verizon customer issues by supporting service quality and turnaround times.
- Managed customer communication, diagnosed problems, and recommended services in high-volume queues.
- Handled complaints with calm, clear communication to drive effective resolutions.
- Collaborated with team members to meet shared target results.
- Maintained calm, clear problem-solving approaches to manage customer complaints.
- Kept clean, safe working environments to reduce accident risks.
Business Development Associate
BYJUS
Bengaluru
11.2020 - 06.2021
- Negotiated and closed client deals, ensuring alignment with pricing and revenue targets.
- Managed lead conversion and customer communications, coordinating payments to facilitate sales progression.
- Used CRM systems to track communications and sales prospects for follow-up.
- Researched prospective clients to create targeted cold-call lists, enhancing outreach effectiveness.
Education
MBA - Supply Chain Management & Logistics
Gati Shakti Vishwavidyalaya
Vadodara, GJ05-2025
B.Com - Business/Commerce
University of Allahabad
Prayagraj, UP01-2020
Skills
- Supply chain management
- Logistics and warehousing
- Inventory management
- Material planning
- Import and export
- SAP and Excel proficiency
- Data reporting and analysis
- Project management skills
- Critical thinking and problem solving
- Client and stakeholder management
- Cross-functional teamwork
- English communication skills
- Warehouse operations expertise
- Manhattan Active knowledge
Certification
- Understand SQL: Explore the Power and Versatility of the SQL Database Language
- Power BI Essential Training
- Communicating with Confidence
Hobbies and Interests
- Adventure Motorcycling: Planning and executing long-distance road trips, managing travel logistics, and exploring new destinations.
- Cricket Analytics: Following domestic and international cricket matches, analyzing team statistics.
Timeline
Consultant
Manhattan Associates
07.2025 - 06.2026
Client Care Administrator
TELUS Digital
08.2022 - 07.2025
Senior Technical Support Associate
Tech Mahindra
07.2021 - 01.2022
Business Development Associate
BYJUS
11.2020 - 06.2021
MBA - Supply Chain Management & Logistics
Gati Shakti Vishwavidyalaya
B.Com - Business/Commerce
University of Allahabad