Hirosh Gangadharan
Bangalore
Summary
A dynamic professional with a total IT experience with over 4 years working on ITSM modules, eager to be a part of an organization where I can enhance my knowledge and talent for the development of both the organization and myself.
Overview
12
12
years of professional experience
Work History
ServiceNow Developer
Genpact
01.2025 - Current
- Gather requirements from clients and translate them into technical solutions.
- Customize forms/layouts for Incident, Problem, Change, and Request Management.
- Develop Service Catalog items, Record Producers, and automate workflows.
- Configure Business Rules, Client Scripts, UI Policies/Actions, and Catalog Scripts.
- Build reports and dashboards; manage data imports for users, groups, and lookup tables.
- Design and implement inbound email actions and scheduled background jobs.
- Extensive server-side scripting using GlideRecord.
Senior Analyst – Billing & Revenue
Otis Elevators
01.2019 - 01.2025
- Generated billing for adhoc services and validated completion batches.
- Managed booking and allocation of deferred revenue for advance invoices.
- Prepared aging analysis and AR dashboards for business units.
- Submitted accruals for high-value customer invoices at month-end.
- Produced T Orders, backlog, and sales margin reports for weekly review.
- Maintained provisions and reconciled SMS vs JDE and sales margin reports.
Financial Executive
Dell EMC
01.2014 - 01.2019
- Supported APJ/EMEA regions in invoice processing and cash applications.
- Raised, reconciled, and processed automated/manual invoices and delivery orders.
- Investigated and resolved billing discrepancies and irregularities.
- Reconciled Treasury, Receipt Log, and General Ledger items for error minimization.
- Collaborated with cross-regional teams to standardize processes and reduce payment errors.
Education
B.Com -
Bangalore University
Bangalore01.2013
Skills
Platform:
- Service now
- JDE
- SAP
- CRM
Programming Language
- Java Script
Frontend Langaugaes
- HTML,CSS
Timeline
ServiceNow Developer
Genpact
01.2025 - Current
Senior Analyst – Billing & Revenue
Otis Elevators
01.2019 - 01.2025
Financial Executive
Dell EMC
01.2014 - 01.2019
B.Com -
Bangalore University
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