Karunya M D
Chennai
Summary
ServiceNow Developer with 4.5 years of experience in software development, including 3+ years of hands-on ServiceNow development and 1.5 years of development support and testing experience. Proficient in designing, developing, and implementing solutions on the ServiceNow platform across ITSM and CSM modules. Experienced in Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, and Workflow automation, UI Builder. Strong knowledge of ServiceNow architecture, ACLs, table relationships, and platform customization. Skilled in instance upgrades, platform maintenance, and performance optimization, ensuring scalable and secure enterprise solutions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
ServiceNow Developer
Wipro Technologies
01.2023 - Current
- ServiceNow Development & Customization
- Design, develop, and implement ITSM solutions including Incident, Problem, Change, and Configuration Management.
- Customize CSM Case Management with dynamic field visibility, UI Policies, and role-based restrictions.
- Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and ACLs.
- Build reusable Script Includes to reduce redundant global scripting and improve system performance.
- Implement conditional logic for Workspace UI Actions using client-side and server-side scripting.
- Create and maintain custom scoped applications and custom tables.
- Automation & Platform Optimization
- Automate Service Catalog processes including catalog item creation, variable sets, and bulk data uploads using Transform Maps.
- Configure Assignment Rules, SLA definitions, Notifications, and Scheduled Jobs.
- Perform data validation, corrections, and maintenance using Background Scripts and GlideRecord.
- Optimize workflows and platform behavior by applying best scripting practices.
- Upgrade & Instance Maintenance
- Contribute to ServiceNow instance upgrade activities including regression testing, skipped change analysis, and post-upgrade validation.
- Ensure platform stability by proactively identifying potential risks during upgrades.
- Proactive Problem Solving & Enhancements
- Proactively analyze recurring platform issues and implement preventive automation-based solutions.
- Provide developer-level analysis for complex enhancements and platform challenges.
- Collaborate with cross-functional teams to design long-term technical improvements.
- Security & Governance
- Implement ACLs and role-based restrictions aligned with governance and security standards.
- Apply secure development best practices across customizations.
ServiceNow ITSM Support
Wipro Technologies
Chennai
05.2022 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
B.Tech - Information Technology
JERUSALEM COLLEGE OF ENGINEERING
Chennai 08.2018 - 06.2022
Skills
- ServiceNow Platform: ITSM ,CSM
- Service Catalog
- Foundational SecOps Knowledge
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- ACLs
- Transform Maps
- Scheduled Jobs
- Workspace
- Flow Designer
- Notifications
- SLA Configuration
- Assignment Rules
- Update Sets
- ServiceNow Scripting
- Glide APIs
- REST APIs
- Data exchange mechanisms
- Cross-platform data alignment strategies
- Data mapping techniques
- Inbound email actions
- UI Builder
- Service portal design
- Scrum framework
Certification
- ServiceNow Certified System Administrator (CSA), Washington DC Version
- Flow Designer Micro-Certification
- Virtual Agent Fundamentals
- UI Builder Fundamentals
- Now Assist for ITSM Essentials
- ITSM Fundamentals
Technical Skills
ITSM, CSM, Service Catalog, Foundational SecOps Knowledge, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Transform Maps, Scheduled Jobs, Workspace UI Actions, Flow Designer, Notifications, SLA Configuration, Assignment Rules, Update Sets, JavaScript, GlideRecord, Glide APIs, Background Scripts, ServiceNow, JIRA, Windows OS, Foundational understanding of ServiceNow integration concepts including REST APIs and data exchange mechanisms, Exposure to eBonding and cross-platform data alignment strategies, Familiar with transform maps and data mapping techniques supporting integration scenarios
Languages
Tamil
First Language
English
Upper Intermediate
B2
Timeline
ServiceNow Developer
Wipro Technologies
01.2023 - Current
ServiceNow ITSM Support
Wipro Technologies
05.2022 - 01.2023
B.Tech - Information Technology
JERUSALEM COLLEGE OF ENGINEERING
08.2018 - 06.2022