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A Qualified IT Professional with 13 years of experience including 9+ years of experience as a Service-Now lead developer, administrator. Direct hands-on experience on most of the ServiceNow ITOM and ITSM modules including Discovery, CMDB, Service Mapping, Change Management, Incident management and service Portal to name a few. Experience with the various ServiceNow versions (Dublin, Eureka, Fuji, Geneva, Helsinki, Jakarta and Kingston, London, Madrid, New York, Orlando, Paris and Quebec). Experience with implementing solutions on ServiceNow platform across various modules - ITSM, CMDB, HR, Asset, Demand & Resource and custom applications. Developed solutions using JavaScript, Web Services, SOAP, and other web technologies to integrate ServiceNow with internal/ external systems and tools. Development experience adhering with SDLC processes like Waterfall, Agile, Test-Driven Development. Hands on experience developing Content Management System (CMS) in ServiceNow. Utilize the ServiceNow Portfolio Project Management (PPM) module to manage all service transitions to production and ensure ongoing operations Experienced in HR Case Management, HR Tasks and creating record producers. Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping. Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns. Extensive experience on Implementation, Customization and Maintenance of CSM modules such as Management, Incident, Problem, Knowledge Management and Customer Service Catalog in ServiceNow. Implemented the OOB process with the client-based configuration in the process for the idea, demand, and projects. Worked on Project portfolio suite (PPS) modules like Demand, Release, Project and Test. Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting, ebonding, and third party software integrations Experience in migration and integration of knowledge from CA service desk, BMC remedy into ServiceNow. Experienced with the configuration, implementation, and maintenance of the ServiceNow SAM. Experience with utilizing GRC tools to automate information security processes and reporting.

ServiceNow developer with extensive experience in ITSM solutions and REST API integrations. Demonstrated success in automating workflows and enhancing service catalog management. Strong problem-solving skills and dedication to delivering high-quality support through JavaScript and version control, resulting in improved efficiency in enterprise systems.

Results-oriented ServiceNow developer with over 2.7 years of experience in building and customizing ServiceNow applications. Proficient in ServiceNow Development and administration, and scripting using ServiceNow APIs. Strong problem-solving and analytical skills with a passion for creating efficient and user-friendly applications.

I'm a ServiceNow Developer with 6.9 years of total experience & 2.9 years of experience in ServiceNow development with a proven track record at Wipro Technologies, specializing in ITSM solutions and JavaScript programming. Enhanced user experience through innovative scripting and automation, while effectively collaborating with cross-functional teams. Committed to continuous learning and adapting to new technologies, ensuring high-quality product releases and improved system performance.

Accomplished IT professional with expertise in ServiceNow ITSM, ITOM CMDB Discovery, and JavaScript. Proficient in leveraging Azure and CI/CD for efficient release deployment and asset management. Demonstrates strong capabilities in using MS Suite, MS Project, and Jira to enhance project management and collaboration. Skilled in utilising Service Portal, CSM, SPM, SharePoint, and Teams to drive operational excellence. Committed to advancing career goals by integrating innovative solutions within dynamic IT environments.

MURALI C

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ServiceNow Developer

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Bachelor of Engineering - undefined

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ServiceNow Developer

Bachelor of Engineering - undefined

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