Hitesh Bajpai

· Working on Adobe’s Experience Cloud solutions like Adobe Campaign, Analytics, Audience Manager, Target, Dynamic Media.

· Resolving customer's product related technical queries both over call,chat and through incidents or screenshare as required.

· Handling queries related to scheduling partial and full database vacuum, IP whitelisting on instances specified, SSL certificate installation, processing Data feeds, Target VEC issues, Destination setup in Audience manager, user management, Dynamic media account provisioning.

• Worked as Oracle DBA for Fonterra NZ Client, Have working knowledge of User Management, Tablespace Management, Control files Management, Redo log files management and Archive log files Management.
• Having working knowledge of oracle installations.
• Have working knowledge of Oracle Networking (Configuring Listener.ora, Tnsnames.ora file).
• Configuring and managing physical standby database server.
• Have good knowledge of oracle backup and recovery using both user based and RMAN and physical as well as logical.
• Troubleshooting OEM & Oracle alerts configured through emails.

• Worked as Data Centre Operations Engineer for Endeavour Energy AU was responsible for monitoring of alerts from Windows and Unix Servers using BMC Proactive Net Monitoring tool.
• Creating remedy tickets as per the specified process.
• Coordinating with our support teams, vendors and clients.
• Monitoring of Network devices, Oracle Databases and URL’s.

• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Offered remote support for cloud-based and web-based clients via phone, email and chat.
• Undertook technical maintenance of various database systems