HITESH BAJPAI
Unnao
Summary
Performance-driven banking professional with 6.5+ years of progressive experience in retail banking, liability mobilization, asset sourcing, and high-value portfolio management. Strong track record in driving CASA growth, loan disbursement, insurance penetration, and cross-selling investment products. Adept at building long-term client relationships, enhancing wallet share, and ensuring 100% regulatory compliance.
Experienced in managing portfolios for high-net-worth and mass affluent clients, with a focus on driving CASA mobilization and retail asset growth. Successfully implemented strategies that enhanced operational efficiency and improved the accuracy of financial assessments, ensuring compliance with regulatory standards. Developed strong client relationships through personalized banking solutions, resulting in increased customer retention and satisfaction. Proficient in cross-selling financial products, conducting financial reviews, and maintaining audit readiness within branch operations.
Overview
7
7
years of professional experience
Work History
Personal Banker (Deputy Manager)
HDFC Bank Ltd.
Bangarmau
09.2024 - Current
- Managing portfolio of HNI & mass affluent clients.
- Driving CASA mobilization & retail asset disbursement growth.
- Cross-selling Mutual Funds, Insurance, Credit Cards & Demat accounts.
- Conducting financial reviews & structured client meetings.
- Ensuring audit readiness & regulatory compliance.
- Implemented strategies that improved the accuracy of financial assessments, driving operational efficiency in service delivery.
- Analyzed customer financial needs, providing personalized banking products that increased customer retention and satisfaction levels.
- Developed and maintained strong relationships with high-net-worth clients, ensuring comprehensive wealth management solutions and superior service.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Customer Care Executive (Teller) | Assistant Manager
HDFC Bank Ltd.
Bangarmau
01.2022 - 09.2024
- Managed high-volume transactions with operational accuracy.
- Promoted alternate channels & digital banking platforms.
- Assisted in cross-selling to walk-in customers.
- Managed daily branch operations, ensuring adherence to financial policies and procedures while maximizing productivity and efficiency.
- Developed and implemented strategies to increase executive efficiency.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
Salary Sales Officer
HDFC Bank Ltd.
Unnao
06.2019 - 03.2022
- Acquired corporate salary accounts & built long-term HR relationships.
- Generated retail asset leads and increased branch profitability.
- Conducted corporate visits & financial awareness sessions.
Education
Bachelor of Arts - Political Science and Government
Chhatrapati Shahuji Maharaj University, Kanpur
Kanpur, India 07.2014 - 01/2017
Intermediate -
UP Board
High School -
UP Board
Skills
- Portfolio & Relationship Management
- CASA & Liability Growth Strategy
- Retail Lending & Asset Sourcing
- Insurance & Investment Cross-Selling
- Customer Retention & Complaint Resolution
- KYC, AML & Risk Compliance
- Digital Banking & CRM Systems
- Data Analysis & MS Office Proficiency
- Portfolio management
- CASA mobilization
- Retail asset disbursement
- Cross-selling strategies
- Financial reviews
- Fraud detection
- Regulatory compliance
- Wealth management
- Client communication
- High-net-worth client relations
- Operational efficiency
- Transaction accuracy
- Digital banking promotion
- Branch operations management
- Sales techniques
- Customer retention
- Financial awareness sessions
- Relationship building
- Risk assessment
- Audit readiness
- Data analysis
- Service delivery optimization
- Accounting and finance
- Rapport building
- Financial advising
Accomplishments
- Consistently achieved monthly & quarterly sales targets across CASA, Loans & Insurance.
- Expanded customer portfolio through structured relationship management & referrals.
- Increased digital banking adoption among branch customers.
- Maintained high standards of KYC, AML & audit compliance with zero major observations.
- Strengthened branch liability base through corporate salary account acquisition.
References
Available upon request.
Languages
Hindi
First Language
Timeline
Personal Banker (Deputy Manager)
HDFC Bank Ltd.
09.2024 - Current
Customer Care Executive (Teller) | Assistant Manager
HDFC Bank Ltd.
01.2022 - 09.2024
Salary Sales Officer
HDFC Bank Ltd.
06.2019 - 03.2022
Bachelor of Arts - Political Science and Government
Chhatrapati Shahuji Maharaj University, Kanpur
07.2014 - 01/2017
Intermediate -
UP Board
High School -
UP Board