Vishal Kumar
New Delhi
Summary
Results-driven professional with strong skills in cross-selling and upselling bank products. Experienced in relationship management and utilizing banking software to streamline operations, committed to delivering exceptional service and exceeding client expectations. Detail-oriented personal banker skilled in customer service, financial analysis, and transaction processing. Successfully managed high-net-worth portfolios while conducting customer due diligence, driving client satisfaction through tailored financial solutions and proactive relationship management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Banker-Deputy manager
HDFC BANK LTD
New delhi
06.2025 - Current
- Built strong relationships with clients to understand their needs and expectations.
- Implemented CRM systems for tracking client interactions and improving service delivery.
- Sourced CASA NTB for the bank
- Managed HNW Portfolio of customer
- Conducted customer due diligence for new and existing clients.
- Assisted customers with account inquiries and transaction requests.
- Utilized banking software to streamline operations and enhance service delivery.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
Phone Banking Officer
ICICI BANK LTD
Thane
08.2023 - 03.2024
- Clarified personal loan options and requirements for clients.
- Delivered effective communication of loan terms during consultations to aid comprehension.
- Counseled customers on loan terms and conditions for enhanced awareness.
- Aided clients in identifying personal loan products suitable for unique financial situations.
Education
Post Graduation Diploma in Banking - Banking And Finance
Manipal Academy of Higher Education
Bangalore 11-2025
BBA - Finance And Marketing
Cimage Professional College,(AKU)
Patna06-2023
High School Diploma -
CPSD Senior Secondary School
Vaishali03-2020
Skills
- Financial analysis
- Relationship building
- Customer service
- CRM software
- Portfolio assessment
- Transaction processing
- Cross-selling and upselling
- Relationship management
- Branch operations
- Business development
- Wealth management
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Maithli
Advanced (C1)
C1
Certification
Digital marketing by GOOGLE
Timeline
Personal Banker-Deputy manager
HDFC BANK LTD
06.2025 - Current
Phone Banking Officer
ICICI BANK LTD
08.2023 - 03.2024
Post Graduation Diploma in Banking - Banking And Finance
Manipal Academy of Higher Education
BBA - Finance And Marketing
Cimage Professional College,(AKU)
High School Diploma -
CPSD Senior Secondary School