Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Affiliations
Disclaimer
Certification
Timeline
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Hitesh Chandak

Pune

Summary

Results-driven Associate Senior DevOps Engineer at Global Payments, Inc. With a strong track record in designing and implementing scalable CI/CD pipelines, container orchestration using Kubernetes, and infrastructure automation with Ansible and Terraform. Successfully enhanced deployment frequency by 70% through strategic automation and DevOps best practices. Recognized for swift incident resolution, proactive system monitoring, and mentoring cross-functional teams. Adept at bridging the gap between development and operations to ensure smooth, secure, and efficient software delivery in cloud-native environments (GCP) and on-prem.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Associate Senior Devops Engineer

Global Payment INC
10.2023 - Current
  • Strong experience in Linux administration, build engineering, and release management, with a focus on deploying applications using DevOps practices such as Continuous Integration (CI), Continuous Development, and Continuous Deployment (CD). Proficient with tools including Jenkins, Ansible, Docker, Git, Maven, Kubernetes, and in managing cloud services on the Google Cloud Platform (GCP).
  • Skilled in troubleshooting applications, control planes, and worker node failures in Kubernetes clusters. Successfully deployed React-Node microservices using Docker, Jenkins, and Nginx, resulting in a 70% improvement in deployment frequency.
  • Hands-on experience in setting up GCP infrastructure using Terraform, and developing multiple reusable GCP modules tailored to organizational policies and requirements.
  • Utilized Ansible for configuring internal applications during lift-and-shift migration from on-premise systems, reducing manual efforts by 70%.
  • Developed Jenkins pipeline jobs using Groovy scripts, enabling Build-as-Code to automate the complete CI/CD process—from source code retrieval to deployment across environments. Implemented the Build-per-Branch strategy to integrate SonarQube for code quality and coverage analysis.
  • Employed Ansible and Ansible Tower for configuration management, automating repetitive tasks, streamlining critical application deployments, and managing GCP provisioning using Ansible playbooks. Also automated the start/stop of GCP compute engines to optimize operational costs during off-hours.
  • Managed source code repositories such as SVN, Git, and Bitbucket, handling all build and release activities, including branching, merging, tagging, and plugin management for Jenkins, to enable scheduled and automated code checkouts.
  • Experience in provisioning and maintaining GCP compute instances and storage resources to support build processes and deployments.

Associate Software Test Engineer

TSYS
03.2021 - 10.2023
  • Part of a QA team that worked on performing sanity testing of 50+ applications.
  • Produced test scripts for new automated software testing rounds.
  • Manual testing of desktop-based applications.
  • Utilized automated testing tools to enhance testing efficiency and accuracy.
  • Documented test results and reported findings to project teams.
  • Created training materials for users on how to use new features within existing software applications.

Senior SRE

TSYS
06.2017 - 03.2021
  • Company Overview: A Global Payment Company Pune
  • Leading the team and involved in hiring and training new resources.
  • SRE role by consistent focus on Availability, Latency, performance and capacity.
  • Responsible for Resolving Level-2 incidents that occur in application and infrastructure domain.
  • Create Useful dashboard using Splunk which monitor application Stats.
  • Dashboard creation in Google data studio to track incident management.
  • Performed Root Cause Analysis of the defects.
  • Make sure the team follows Project SLA's and give timely response, updates and resolution.
  • Handling critical issues and proactively working with team for any issues.
  • Production Support and enhancement in the existing applications.
  • Responsible for Handling, Driving, Resolving and Articulating Business Impacting Scenarios.
  • Contributing in automation and helping QA team to automate manual test scenarios.

L2 Production support

WNS
11.2013 - 06.2017
  • Responsible for Resolving Level-2 incidents that occur in application and infrastructure domain.
  • Involved in all calls with application teams/vendor of clients.
  • Conducting internal Audits of tickets and other quality related checks.
  • Proactive communication with end users in the event of a major unplanned outage or any production issue.
  • Co-ordinate with external team for inter-dependent issues.
  • Handled high priority incidents and escalations.
  • Setting up application server from scratch and perform deployments.
  • Help dev team to understand the requirement or issues in the system and follow up until its closure.

Education

M.C.A - Master of Computer application

Pune University
Pune

B.C.A -

SGBAU Amravati
Yavatmal

H.S.C -

Maharashtra Board
Pulgaon

S.S.C. -

Maharashtra Board
Pulgaon

Skills

  • RCA
  • Java
  • SRE practices
  • Ansible / AWX Tower
  • Nginx
  • Jenkins/Groovy
  • GitHub
  • Splunk
  • SQL Oracle 11g, 19c
  • Kubernetes and Docker
  • Linux/Unix
  • Jenkins
  • ThousandEyes
  • Looker Studio

Personal Information

  • Father's Name: Suresh Chandak
  • Date of Birth: 25 Dec 1988
  • Nationality: Indian

Languages

  • English
  • Hindi
  • Marathi
  • Marwadi

Affiliations

Avid Reader

Sports enthusiast

Team-Oriented

Disclaimer

I hereby declare that the information provided above is correct and up to date as per my knowledge.

Certification

  • Certified Associate Cloud Engineer (GCP)

Timeline

Associate Senior Devops Engineer

Global Payment INC
10.2023 - Current

Associate Software Test Engineer

TSYS
03.2021 - 10.2023

Senior SRE

TSYS
06.2017 - 03.2021

L2 Production support

WNS
11.2013 - 06.2017

M.C.A - Master of Computer application

Pune University

B.C.A -

SGBAU Amravati

H.S.C -

Maharashtra Board

S.S.C. -

Maharashtra Board

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Hitesh Chandak