Hitesh Chandrakant Jagtap
Bangalore
Summary
Results-driven Windows Server Administrator with over 5 years of hands-on experience managing and optimizing enterprise server environments. Skilled in Active Directory, Group Policy, DNS, DHCP, virtualization, cloud infrastructure (Azure & AWS), and security compliance. Adept at server provisioning, troubleshooting, backup/recovery, and incident management, ensuring high availability and secure IT operations across diverse infrastructure.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Windows MS Engineer
NTT INDIA GDC PRIVATE LIMITED
02.2022 - Current
- Administer 200+ Windows/Linux physical and virtual servers.
- Manage AD, DHCP, DNS, GPO, and Azure AD integration.
- Perform backup/restore, DR testing, and server provisioning with PowerShell.
- Implement and monitor security compliance (VAPT, GDPR, HIPAA).
- Support workload migrations to Azure and AWS platforms.
- Handle domain controller replication, FSMO transfers, and DC promotion/demotion.
- Troubleshoot authentication, GPO, folder permissions, and clustering issues.
- Monitor systems via SolarWinds and Nagios to ensure optimal uptime.
- Actively involved in DR drills, server hardening, and incident response.
System Administrator
SIEMENS TECHNOLOGY & SERVICES PVT. LTD (via IDC Technologies)
07.2021 - 02.2022
- Maintained Windows Server 2008/2012 environments and built new servers.
- Managed AD, DNS, DHCP, and created GPOs for system policies.
- Installed and supported Cisco VPN, Citrix, and VMware Horizon.
- Configured system backups, monitored network communications, and handled security policies.
- Provided L2+ support including password resets, account unlocks, and VPN troubleshooting.
- Worked on major incident management and documentation using internal wikis.
Desktop Support Engineer
STATE STREET SERVICES (via Experis IT)
06.2017 - 09.2019
- Performed installation, configuration, and troubleshooting of OS, printers, and networks.
- Managed system/user/group rights and handled HP tape backup restore.
- Provided Outlook and general desktop application support.
Desktop Support Engineer
KPMG GLOBAL SERVICES (via Inknow Tech)
01.2016 - 03.2017
- Supported and maintained Windows 7/8/8.1 systems and MS Office 2007–2013.
- Handled backups, antivirus troubleshooting, printer setup, and PST issues.
- Managed AD user accounts, VPN access, and performed patch management.
- Worked with WDS, Group Policies, and DHCP scope maintenance.
Technical Support Engineer (Non-Voice)
WNS GLOBAL SERVICES (via Comnet Solution)
03.2014 - 09.2014
- Provided desktop and customer support including hardware/software troubleshooting, OS installation, and user account support.
HCL Infosystems Pvt. Ltd.
03.2013 - 03.2014
- Provided desktop and customer support including hardware/software troubleshooting, OS installation, and user account support.
- (via Prime Access Payroll)
- (Direct HCL Payroll)
Education
Diploma - Computer Engg.
S.M.E.S. Polytechnic
NasikH.S.C. - undefined
Bitco College
NasikI.T.I. - undefined
Hire College
MalegaonSkills
Operating Systems: Windows Server (2003–2022), Windows 7/8/10
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge. Signature Hitesh C. Jagtap
Certification
MCSA
Timeline
MCSA
10-2024
Senior Windows MS Engineer
NTT INDIA GDC PRIVATE LIMITED
02.2022 - Current
System Administrator
SIEMENS TECHNOLOGY & SERVICES PVT. LTD (via IDC Technologies)
07.2021 - 02.2022
Desktop Support Engineer
STATE STREET SERVICES (via Experis IT)
06.2017 - 09.2019
Desktop Support Engineer
KPMG GLOBAL SERVICES (via Inknow Tech)
01.2016 - 03.2017
Technical Support Engineer (Non-Voice)
WNS GLOBAL SERVICES (via Comnet Solution)
03.2014 - 09.2014
HCL Infosystems Pvt. Ltd.
03.2013 - 03.2014
Diploma - Computer Engg.
S.M.E.S. Polytechnic
H.S.C. - undefined
Bitco College
I.T.I. - undefined
Hire College