Summary
Overview
Work History
Education
Skills
Declaration
Certification
Timeline
Generic
Hitesh Chandrakant Jagtap

Hitesh Chandrakant Jagtap

Bangalore

Summary

Results-driven Windows Server Administrator with over 5 years of hands-on experience managing and optimizing enterprise server environments. Skilled in Active Directory, Group Policy, DNS, DHCP, virtualization, cloud infrastructure (Azure & AWS), and security compliance. Adept at server provisioning, troubleshooting, backup/recovery, and incident management, ensuring high availability and secure IT operations across diverse infrastructure.

Overview

13
13
years of professional experience
1
1
Certification
3
3
Languages

Work History

Senior Windows MS Engineer

NTT INDIA GDC PRIVATE LIMITED
02.2022 - Current
  • Administer 200+ Windows/Linux physical and virtual servers.
  • Manage AD, DHCP, DNS, GPO, and Azure AD integration.
  • Perform backup/restore, DR testing, and server provisioning with PowerShell.
  • Implement and monitor security compliance (VAPT, GDPR, HIPAA).
  • Support workload migrations to Azure and AWS platforms.
  • Handle domain controller replication, FSMO transfers, and DC promotion/demotion.
  • Troubleshoot authentication, GPO, folder permissions, and clustering issues.
  • Monitor systems via SolarWinds and Nagios to ensure optimal uptime.
  • Actively involved in DR drills, server hardening, and incident response.

System Administrator

SIEMENS TECHNOLOGY & SERVICES PVT. LTD (via IDC Technologies)
07.2021 - 02.2022
  • Maintained Windows Server 2008/2012 environments and built new servers.
  • Managed AD, DNS, DHCP, and created GPOs for system policies.
  • Installed and supported Cisco VPN, Citrix, and VMware Horizon.
  • Configured system backups, monitored network communications, and handled security policies.
  • Provided L2+ support including password resets, account unlocks, and VPN troubleshooting.
  • Worked on major incident management and documentation using internal wikis.

Desktop Support Engineer

STATE STREET SERVICES (via Experis IT)
06.2017 - 09.2019
  • Performed installation, configuration, and troubleshooting of OS, printers, and networks.
  • Managed system/user/group rights and handled HP tape backup restore.
  • Provided Outlook and general desktop application support.

Desktop Support Engineer

KPMG GLOBAL SERVICES (via Inknow Tech)
01.2016 - 03.2017
  • Supported and maintained Windows 7/8/8.1 systems and MS Office 2007–2013.
  • Handled backups, antivirus troubleshooting, printer setup, and PST issues.
  • Managed AD user accounts, VPN access, and performed patch management.
  • Worked with WDS, Group Policies, and DHCP scope maintenance.

Technical Support Engineer (Non-Voice)

WNS GLOBAL SERVICES (via Comnet Solution)
03.2014 - 09.2014
  • Provided desktop and customer support including hardware/software troubleshooting, OS installation, and user account support.

HCL Infosystems Pvt. Ltd.
03.2013 - 03.2014
  • Provided desktop and customer support including hardware/software troubleshooting, OS installation, and user account support.
  • (via Prime Access Payroll)
  • (Direct HCL Payroll)

Education

Diploma - Computer Engg.

S.M.E.S. Polytechnic
Nasik

H.S.C. - undefined

Bitco College
Nasik

I.T.I. - undefined

Hire College
Malegaon

Skills

Operating Systems: Windows Server (2003–2022), Windows 7/8/10

Core Services: Active Directory, DNS, DHCP, Group Policy, FSMO roles

Cloud & Virtualization: Azure AD Connect, Office 365, VMware, Citrix, AWS

Tools: PowerShell, Bash, SolarWinds, Nagios

Security: Server Hardening, Patch Management, VAPT, McAfee Safe Boot

Protocols & Networking: TCP/IP, VPN, RDP, LAN/WAN

Support & Troubleshooting: Outlook, Printers, Remote Desktop, Skype screen sharing

Web Technologies: HTML, ASP, JavaScript, VBScript

Programming Languages: C, C, VB 60

OS Platforms: Windows Server 2003–2022, Windows XP–10

Networking: Hardware troubleshooting, VPN, LAN/WAN configurations

Declaration

I hereby declare that the information provided above is true and correct to the best of my knowledge. Signature Hitesh C. Jagtap

Certification

MCSA

Timeline

MCSA

10-2024

Senior Windows MS Engineer

NTT INDIA GDC PRIVATE LIMITED
02.2022 - Current

System Administrator

SIEMENS TECHNOLOGY & SERVICES PVT. LTD (via IDC Technologies)
07.2021 - 02.2022

Desktop Support Engineer

STATE STREET SERVICES (via Experis IT)
06.2017 - 09.2019

Desktop Support Engineer

KPMG GLOBAL SERVICES (via Inknow Tech)
01.2016 - 03.2017

Technical Support Engineer (Non-Voice)

WNS GLOBAL SERVICES (via Comnet Solution)
03.2014 - 09.2014

HCL Infosystems Pvt. Ltd.
03.2013 - 03.2014

Diploma - Computer Engg.

S.M.E.S. Polytechnic

H.S.C. - undefined

Bitco College

I.T.I. - undefined

Hire College
Hitesh Chandrakant Jagtap