Hitesh Karia
Bavdhan
Summary
Dynamic Coupa expert with a proven track record at Organon India, leading global implementations across 45+ countries. Skilled in integration management and customer relationship management, I successfully stabilized the Coupa product, enhancing efficiency and reducing post-go-live issues. Certified in Coupa and Ivalua, I excel in delivering innovative solutions that drive significant value.
Overview
15
15
years of professional experience
Work History
Associate Director - Coupa Product Owner
Organon India Private Limited
06.2023 - Current
- Successfully implemented Coupa in phase for Organon.
- Coupa Pilot and roll out global in record time of 2 years.
- Module Include- SIM, P2P, CLMA, Sourcing, Supplier Diversity.
- Managing Coupa product for the Organon.
- Managed implementation of Coupa in 45+ countries in 2 years.
- Single POC for the service provider for any changes in Coupa.
- Managed all the interface outbound and inbound.
- Lead technical discussion, solutioning and deployment.
- Leading all the changes in Coupa via Jira tickets.
- Managing the AMS resource of service provider, and helping them with their BAU activities.
- Solutioning around E-invoicing for Europe, Malaysia, LATAM.
- Leading multiple enhancement to reduce the post go-live issue and made the product stabilize.
- Lead Ideation session with the business to understand their concerns, gather the information and convert it in the way that Coupa resource can understand and deploy changes as per instructions.
Coupa Consultant
Acquis Consulting
09.2022 - 05.2023
- Coupa Support/Rollout and Customer Management.
- Coupa Platform Certified, CLMA, SIM and Expense module certified.
- Managing complete end to end implementation for the customer.
- Engaging with the customer on weekly basis for requirement gathering.
- Configuring the TEST environment as per the requirement.
- SIT testing and helping the customer with UAT.
- Creating customer for customer submission QRG, FDD, BRD, IRD, etc.
- Customer pitching and taking lead on customer interaction for any new interaction.
- Managing NetSuite integration/Oracle EBS to Coupa, Script Setup, parameters update, troubleshooting, testing for NetSuite/Oracle EBS integration with Coupa.
Lead Consultant
HCL Technologies
Pune
08.2021 - 09.2022
- Coupa Support/Rollout and Customer Management.
- Coupa Platform Certified, CLMA, SIM and Expense module certified.
- Account Mining to find out customer using Coupa and connect with PM to pitch in with our practice deck.
- Creating Tools and accelerators documents.
- Managing Release for our demo instance and making note of all the critical improvements with the releases which help while managing projects.
- Helping in hiring process by identifying right resource for practice build up.
- Customer pitching and taking lead on customer interaction for any new requirement.
- Part of COE team to facilitate the recruitment process and manage the Coupa demo instance.
- Responsible for setup of new Branch Codes which involves creating configuration objects such as Chart of Accounts, Content Groups, Workflow setup- Approval chains, Billing Security, PO Customization and Invoice.
- IC role for an Australian client to manage all the integration with Coupa and SAP.
- Suggesting customer on important features after releases and helping them to configure or activate the features in Prod instance.
Manager
Cognizant Technologies
Pune
12.2020 - 07.2021
- Coupa Support/Rollout and Customer Management.
- Coupa Platform Certified, CLMA, SIM and Expense module certified.
- Managing team of 9 to support L3 ticket for a manufacturing customer.
- Managing Escalation and helping customer with day to days issue.
- SLA Management and work on decreasing ticket count.
- Work on problem management tickets to minimize the inflow of future tickets.
- Mapping activities with different ERP.
- Coordinating with Middleware and ERP team on the invoice monitoring side.
- Part of COE team to facilitate the recruitment process and manage the Coupa demo instance.
- Responsible for setup of new Branch Codes which involves creating configuration objects such as Chart of Accounts, Content Groups, Workflow setup- Approval chains, Billing Security, PO Customization and Invoice.
Senior Consultant
Wipro Technologies
Pune
10.2019 - 12.2020
- Coupa & Ivalua Support and Implementation.
- Coupa and Ivalua platform certified.
- Helped pre sales team with the case studies preparation.
- Providing demo to different technologies to make them aware of Coupa functionalities.
- Active member of value addition team where we need to check compatibility of different technologies with Coupa.
- Actively taking part in innovation idea to make Coupa more effective.
- Helping presales team with client identification and pitching.
- Mapping activities with different ERP.
- Responsible for handling tickets of Coupa and providing necessary resolution without breaching the SLA time.
- Responsible for setup of new Branch Codes which involves creating configuration objects such as Chart of Accounts, Content Groups, Workflow setup- Approval chains, Billing Security, PO Customization and Invoice presentation.
- Work involves day to day interactions with users across the globe to understand the issues and providing resolution accordingly.
- Responsible for handling a team of Coupa and Oracle consultants to carry out Coupa Configurations and Integration setup between Coupa and ERP for successfully migrating the existing entities into Coupa.
Assistant Consultant
Tata Consultancy Services
Pune
03.2017 - 09.2019
- Coupa Functional Consultant and Buyer Role.
- Worked with the client to navigate the transformation implementation and configuration of Coupa.
- Provided functional expertise to client to customize Coupa platform as well as during implementation process.
- Cover aspects of testing in the lower instance before each implementation is deployed to Prod.
- Worked as global trainer for buyers, users, vendors to access and utilize Coupa platform.
- Ensured that the business requirements are converted into functional specifications after ensuring technical feasibility.
- Worked with governance team to enable any new ideation in Coupa and helped technical to understand the requirement.
- On the part of automation, created hosted catalogs for 10 suppliers.
- Handling the Spend up to $500K for Global Plants.
- New vendor registration.
- Average 25% of value creation on the overall Spend handled. (CA & HS).
- Managed spend of $50M in current financial year.
- Monthly savings reports in CSTS and weekly tracker.
- MIS for all two spend pool Inks & Printer and Unitops.
- Coordinating with transactional team for releasing the PO and maintaining the data.
- Weekly call with stakeholders to get idea of future requirement and take pro-active steps to achieve savings.
Sourcing Consultant - Strategic Sourcing
Denali Sourcing Services
Pune
12.2015 - 02.2017
- Managed Categories Like- Faculty Management, Engineering Services, IT Services, Professional Services.
- Managed completed process of Source to Contract.
- Designed and Streamlined Process for a North America Client in the area of Strategic Sourcing including Spend Analysis across various categories.
- Handled Sourcing Execution for higher value purchases to enable savings using E-sourcing Tools through the effective communication & expediting with both Business Stakeholders and Global Suppliers.
- Sourcing of Engineering, IT, Marketing Services.
- Contract management of some of Engineering, IT in along with few Software license purchases in NA.
- Request for quotations (RFQ) and ensuring timely releasing of PO for procurement of materials to ensure smooth production operations using Oracle – IProc web platform.
- Quotations review and efficiently comparison between all of them by certain parameters and award business to best one.
- Vendor development and vendor evaluation.
- Order & payment reconciliation with all suppliers to be in accordance with customer required payment terms.
- Managed Spend of $3.6 MN last year with 23% of savings.
Senior Executive- Materials Sourcing & Buyer (Boilers & Heaters Division)
Thermax Limited
Pune
09.2010 - 12.2015
- Carrying out Invoicing Planning as per committed ABP while focusing on achieving OTP as against targeted value.
- Handled different categories like packaging material and their consumables.
- Consistently evaluating vendor performance to ensure adherence to predefined specifications and supply of quality material / execution of job works.
- Executing vendor evaluation, vendor rating calculation and necessary actions for under performance for achieving monthly invoicing target.
- Managing entire cash flow process for making supplier payments, etc.
- Conducting documentation formalities for export & overseas dispatches.
- Drafting RC and finalising order by allocating drawing to vendor in accordance with the capacity & criticality of job.
- Handling overall operations with a view to ensure timely accomplishment of production targets within the time and cost parameters.
- Highlights: Adjudged with Achiever Award from B&H Materials, Thermax Ltd. for timely updating and managing group handing over file with 100% timely delivery of material.
- Received appreciation for timely completion of Reliance Bolted Structure from M/s Arcelor Mittal.
- Essayed a key role in managing centralized procurement.
- Played a major role in handling vendors such as Arcelor Mittal, Jindal SSD, Fabwell, BIW, Corefab.
- Took several cost saving initiatives such as Hardware’s and Main Structure by studying completed drawing and found out E450 and E250 weight and according to plate grade we have finalized the cost.
- Instrumental steps in improving product delivery by 90 days against 120 days previously.
Education
Bachelor of Mechanical Engineering -
ORISSA ENGINEERING COLLEGE
Bhubaneswar01.2009
XII -
DAV Public School
Bandhabahal01.2005
X -
DAV Public School
Bandhabahal01.2003
Skills
- Coupa and Ariba expertise
- Integration management
- E-invoicing solutions
- Configuration management
- Business analysis
- Customer relationship management
- Baan LN and SAP knowledge
- Aptus and Ivalua proficiency
- Oracle EBS experience
- Coupa certification
- Ivalua certification
Languages
- English
- Hindi
Personal Information
Date of Birth: 04/18/86
Timeline
Associate Director - Coupa Product Owner
Organon India Private Limited
06.2023 - Current
Coupa Consultant
Acquis Consulting
09.2022 - 05.2023
Lead Consultant
HCL Technologies
08.2021 - 09.2022
Manager
Cognizant Technologies
12.2020 - 07.2021
Senior Consultant
Wipro Technologies
10.2019 - 12.2020
Assistant Consultant
Tata Consultancy Services
03.2017 - 09.2019
Sourcing Consultant - Strategic Sourcing
Denali Sourcing Services
12.2015 - 02.2017
Senior Executive- Materials Sourcing & Buyer (Boilers & Heaters Division)
Thermax Limited
09.2010 - 12.2015
Bachelor of Mechanical Engineering -
ORISSA ENGINEERING COLLEGE
XII -
DAV Public School
X -
DAV Public School
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