Hitesh Kumar
Hospitality
Summary
Proactive and meticulous Room Division professional with over 18 years of experience in hospitality industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Front Office Manager
Radisson Blu Plaza Resort & Convention Centre
01.2019 - Current
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Lobby Manager
Jaypee Hotels And Resorts
11.2009 - 12.2018
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Implemented staff training programs, leading to improved performance and increased employee retention.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Established effective communication channels between departments contributing towards seamless coordination of daily activities.
- Managed a team of front desk agents, ensuring smooth operations and adherence to hotel standards.
- Reviewed guest feedback regularly, making necessary adjustments to improve overall experience.
- Streamlined check-in/check-out procedures, resulting in reduced wait time for guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Improved guest satisfaction by efficiently managing the lobby area and addressing any concerns or issues promptly.
Assistant Duty Manager
Avalon Resort
07.2006 - 11.2009
- Passionate about learning and committed to continual improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Solicited customer feedback to identify and improve on areas of weakness.
- Enhanced guest satisfaction by promptly addressing and resolving complaints and concerns.
Industrial Trainee
Park Plaza Sylverton
06.2006 - 07.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
Education
Master of Arts - Sociology
DAV PG College
Dehradun, India 04.2001 -
Bachelor of Arts - English Sociology
DAV PG College
Dehradun 2005.06 - 2008.06
No Degree - Intermediate -12
SGRR Public School
Dehradun 03.2004 - 03.2005
No Degree - Secondary-10
Johnson Secondary School
Dehradun 03.2002 - 03.2003
Skills
Workflow Coordination
undefinedProfessional Qualification
Diploma in Hospitality and Aviation from Air Hostess Academy Dehradun 2005 to 2006
Timeline
Front Office Manager
Radisson Blu Plaza Resort & Convention Centre
01.2019 - Current
Lobby Manager
Jaypee Hotels And Resorts
11.2009 - 12.2018
Assistant Duty Manager
Avalon Resort
07.2006 - 11.2009
Industrial Trainee
Park Plaza Sylverton
06.2006 - 07.2006
Bachelor of Arts - English Sociology
DAV PG College
2005.06 - 2008.06
No Degree - Intermediate -12
SGRR Public School
03.2004 - 03.2005
No Degree - Secondary-10
Johnson Secondary School
03.2002 - 03.2003
Master of Arts - Sociology
DAV PG College
04.2001 -
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