Hitesh Kumar
Rewari
Summary
I have good interpersonal understanding and communication skills and am a confident team worker with the ability to work on own initiative.
Overview
2
2
years of professional experience
Work History
Process Analyst
AECC Global
Gurugram
03.2024 - Current
- Created detailed reports on project progress, results, and recommendations for further improvement.
- Performed root cause analysis for any issues encountered during the implementation phase.
- Evaluated effectiveness of implemented changes by tracking key performance indicators.
- Documented existing process flows and identified gaps in the current system.
Quality Analyst
Concentrix
Gurugram
10.2023 - 03.2024
- As a Quality Analyst, our main duties are to inspect a system to ensure that it meets the set specifications and standards, write audit reports and assessments, and develop quality control monitoring protocols.
Customer Support Executive
Concentrix Daksh Pvt Ltd.
Gurugram
09.2022 - 12.2023
- Responsibilities As Customer Care Executive: - As Customer Care Executive, We Have To Be Proactive And Have To Understand The Root Cause Of The Issue, Raising Tickets And Provides Accurate And Appropriate Information With Respect To Service & Policies
- Troubleshooting The Root Cause Of The Problem Identifies The Actions Required To Resolve Issues And Schedule Services Accordingly.
Education
DIPLOMA(Stenography) -
ITI
Haryana01-2023
Bachelor of Arts - Political Economy
Himalayan Garwal University
01-2022
Sarv Hind Public School
Rewari, Haryana01-2018
HBSE(HIGHER SECONDARY SCHOOL) -
Sarv Hind Public School
Rewari, Haryana01-2016
Skills
- Stenography
- Amazon Workspace
- Data representation
- Workflow Coordination
- Document Management
Languages
English
Professional
Hindi
Native/ Bilingual
Languages
- English
- Hindi
Awards
- Reward & Recognition Process Champ Award, Concentrix, 2023
- Reward & Recognition in Best Process Knowledge, Concentrix, 2023
Hobbies and Interests
- Sports
- Singing
DECLARATION
I hereby declare that the facts given above are genuine to the best of my knowledge and belief.
Timeline
Process Analyst
AECC Global
03.2024 - Current
Quality Analyst
Concentrix
10.2023 - 03.2024
Customer Support Executive
Concentrix Daksh Pvt Ltd.
09.2022 - 12.2023
DIPLOMA(Stenography) -
ITI
Bachelor of Arts - Political Economy
Himalayan Garwal University
Sarv Hind Public School
HBSE(HIGHER SECONDARY SCHOOL) -
Sarv Hind Public School
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