Hitesh Kumar
Tr. Captain
Mandi
Summary
Always want to give best performance To work with a professional organization, where responsibilities are matched with authorities and rewards. To build teamwork & motivation in members to attain the goals of the organization. A(n) [role] experienced in [field/industry], skilled in [top 2-3 skills], and looking to make a meaningful impact.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Sr. Steward
Mariton Hotel
10.2023 - 09.2025
- Handled guest inquiries promptly, boosting repeat customer rates.
- Trained new staff, improving team performance and service quality.
- Executed timely food and beverage service, increasing table turnover.
- Delivered exceptional customer service, enhancing guest satisfaction.
- Collaborated with team members to streamline service processes.
- Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Steward
Ashapuri Hotel Banquet and Spa
04.2023 - 09.2023
- Handled guest inquiries promptly, boosting repeat customer rates.
- Trained new staff, improving team performance and service quality.
- Executed timely food and beverage service, increasing table turnover.
- Delivered exceptional customer service, enhancing guest satisfaction.
- Collaborated with team members to streamline service processes.
Education
12th - undefined
HP Board Dharamshala
01-2017
10th - undefined
HP Board Dharamshala
01-2015
Skills
Crew Leadership
Emergency Response
Vessel Operations
Bridge Resource Management
Hard worker
Guest relations
Team management
Complaint handling
Banquet operations
Strong decision-making
Industry networking
Exceptional leadership
Cleaning
Hospitality
Teamwork
Problem-solving
Team leadership
Staff motivation
Interests
Listening Music, playing cricket
Accomplishments
Promoted to Training Captain in 02 Oct.2025
Software
IDS
Timeline
Sr. Steward
Mariton Hotel
10.2023 - 09.2025
Steward
Ashapuri Hotel Banquet and Spa
04.2023 - 09.2023
12th - undefined
HP Board Dharamshala
10th - undefined
HP Board Dharamshala