Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Current Residence
Mobile Numbers
Timeline
Generic

Hitesh Kumar Singh

Greater Noida West

Summary

Dynamic IT professional with extensive experience at Valvoline Global Operations, specializing in Active Directory management and Azure cloud services. Proven track record in enhancing identity and access management practices while mentoring teams to improve operational efficiency. Adept at problem-solving and implementing Agile methodologies to drive successful project outcomes.

Overview

10
10
years of professional experience

Work History

Assistant Manager

VALVOLINE LUBRICANTS & SOLUTIONS INDIA PRIVATE LIMITED
Noida
05.2021 - Current
  • Designed and implemented Active Directory architecture to enhance organizational efficiency.
  • I worked on Agile methodologies.
  • Manage Azure cloud services.
  • License reporting: Monitoring O365 licenses and making them free if they are not being used.
  • Manage DNS, DHCP, GPO, OU design, and FSMO roles to ensure seamless network operations.
  • Executed domain controller promotions to support infrastructure growth.
  • Conducted health checks, troubleshooting, and auditing of Active Directory for optimal performance.
  • Administered user account creation and management to maintain security protocols.
  • Enhanced identity and access management practices for improved data protection.
  • Provided status updates to keep upper management informed and to reach goals.
  • Configured the service hub for on-demand assessment to keep the environment safe and secure.

Technical Lead

Convergys India Services Pvt. Ltd
Gurgaon
02.2018 - 04.2021
  • Managed user accounts and access permissions in Active Directory environment.
  • Provided technical support for Active Directory-related issues and user inquiries.
  • Implemented group policies to enforce security settings and configurations.
  • Collaborated with IT teams to troubleshoot network connectivity issues related to directory services.
  • Developed documentation for processes related to user management and access control.
  • Trained junior staff on best practices for managing Active Directory environments.
  • Managed Active Directory user accounts, groups, and computer objects.
  • Configured Group Policy Objects to enforce organizational policies in the domain environment.
  • Assisted in troubleshooting network connectivity issues related to DNS, DHCP, and TCP/IP configuration.
  • Provided technical assistance to end users on Active Directory-related queries or incidents.
  • Resolved issues related to authentication failures due to expired passwords or locked accounts.
  • Configured account lockout policies to ensure secure access control over user accounts.
  • Restored deleted AD objects from the Recycle Bin when required by the business needs.
  • Monitored replication status between domain controllers using the Replication Monitor tool.
  • Implemented auditing procedures for tracking changes made in the Active Directory environment.
  • Administered Active Directory services such as Domain Controllers, DNS, and DHCP Servers.
  • Monitored replication status between domain controllers using the Replication Monitor tool.

Sr. Practitioner

Concentrix Daksh Services India Pvt Ltd
Gurugram
08.2017 - 01.2018
  • Led team in delivering exceptional customer service solutions.
  • Mentored junior staff on process improvements and best practices.
  • Analyzed customer feedback to enhance service delivery standards.
  • Ensured that all documentation is completed accurately and submitted on time.
  • Supervised interns assigned to work on client cases.

Practitioner - TSR

IBM Global Business Services
Noida
08.2016 - 07.2017
  • Serve as Subject Matter Expert on a variety of applications.
  • Provide Tier-2 troubleshoot support on all managed applications.
  • Responsible for handling customer escalation issues and putting together after action reports when necessary.
  • Putting auditable procedures in place to ensure work orders and incidents are addressed in a timely fashion.
  • Building a formal Tier2-3 hands-on training program which will cover the operation, navigation, and troubleshooting for all managed applications.
  • Involve in ensuring SOP processes and procedures are accurate, efficient, update-to-date, and scalable.
  • Uphold positions in providing 24/7 on-call support rotation for our managed customer base.
  • Teamed with partners and management to implement improved operational procedures and advise customers on IT security best practices.
  • Provided support to end-users, performed troubleshooting, and resolved access issues.

System Administrator

Web Ray Solution Pvt Ltd
Noida
05.2015 - 05.2016

Education

Advanced Diploma - Information Technology and System Security

CDAC
Noida
02.2013

Bachelor of Technology - Computer Science

Gurukul Institute of Engineering & Technology
Kota Rajasthan
01.2012

12th standard -

Kendriya Vidyalaya No. 2 Kota
Kota, Raj

10th standard -

Kendriya Vidyalaya No. 2
Kota, Raj

Skills

  • Active Directory architecture, design, and management
  • Azure cloud services
  • Agile methodologies
  • DNS, DHCP, and FSMO roles management
  • Domain controller promotion (DCPROMO), Group Policy management, and OU design
  • Understanding of DNS
  • Identity and access management (IAM)
  • Creating and managing user accounts
  • Azure Active Directory
  • Microsoft Entra ID
  • Azure conditional access policies
  • Azure AD Connect
  • Technical support
  • Identity management
  • User training and mentoring
  • Problem solving
  • Team collaboration
  • Time management
  • Process improvement
  • Reporting and documenting
  • Policy administration
  • Policy enforcement
  • Microsoft office expertise
  • Customer service
  • Customer relations

Personal Information

  • Date of Birth: 01/11/90
  • Marital Status: Married

Languages

  • English
  • Hindi

Current Residence

Flat No. 401, Tower – A8, Casa Greens 1, Sector – 16B, Greater Noida West, Uttar Pradesh, 201318

Mobile Numbers

  • +919650044487
  • 7042950718

Timeline

Assistant Manager

VALVOLINE LUBRICANTS & SOLUTIONS INDIA PRIVATE LIMITED
05.2021 - Current

Technical Lead

Convergys India Services Pvt. Ltd
02.2018 - 04.2021

Sr. Practitioner

Concentrix Daksh Services India Pvt Ltd
08.2017 - 01.2018

Practitioner - TSR

IBM Global Business Services
08.2016 - 07.2017

System Administrator

Web Ray Solution Pvt Ltd
05.2015 - 05.2016

Advanced Diploma - Information Technology and System Security

CDAC

Bachelor of Technology - Computer Science

Gurukul Institute of Engineering & Technology

12th standard -

Kendriya Vidyalaya No. 2 Kota

10th standard -

Kendriya Vidyalaya No. 2

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Hitesh Kumar Singh