SONAL WAGH
Chinchwad
Summary
Enthusiastic System Engineer offering many years of experience in project management, scripting and Remote Desktop Services. Polished and highly educated with desire to work within industry sector. Deep understanding of operational dependencies of applications, networks, systems, security, and policy.
Overview
15
15
years of professional experience
Work History
ASSISTANT MANAGER
KSB LTD
11.2021 - Current
- Responsibilities:
- Responsible for installation and configuration of Azure services
- Translate business requirements to technical
- Assist with all stages of the test, development and maintenance
- Manage Azure subscriptions.
- Manage resource groups
- Manage role-based access control
- Implement and manage storage
- Import and export data to Azure
- Implement Azure backup
- Deploy and manage virtual machines (Create and configure VMs for Windows and Linux).
- Manage VM's backups
- Configure and manage virtual networks
- Monitor and troubleshoot
- Create and configure a Network Security Group
- Implement Azure load balancer
- Integrate on-premises network with Azure virtual network
- Led a large team to optimize Windows Server configurations, reducing the system downtime by 80%
- Enhanced network efficiency by 30% using advanced scripting and automation techniques.
- Successfully upgraded 84+ servers from Windows Server 2012 to 2019, reducing security vulnerabilities drastically.
- Implemented robust disaster recovery plans, resulting in 100% data recovery in testing scenarios.
- Improved system performance by 25% through effective resource allocation and use of virtualization.
- Managed Active Directory domain services by adding 2000+ users and 84+ machines.
- Reduced task completion by 20% through the successful deployment of automated scripts.
- Performed timely and effective system and security patches, leading to zero security breaches.
- Monitored network infrastructure, resolved 100+ user access issues.
- Maintained 95% system uptime by ensuring regular system updates and patches.
- Assisted in the migration of physical servers to virtual machines, boosting performance efficiency by 15%.
- Azure load balancing Solutions, included Layer 7 application gateway and layer 4 load balancer.
Managing Virtual Networks and subnets.
Creating and managing Network security Groups for Virtual machines and Virtual Networks for security purposes.
Configuration and troubleshooting of VPN connections, such as site-to-site, point-to-site (including point-to-site connections using ADD authentication), Vnet-to-Vnet, and Vnet Peering.
Creation and administration of route tables to manage traffic within Azure environments.
Integration of Web applications with Virtual networks to ensure communication with Vnets and On-Premise side.
Mentor for new colleagues to ensure quality deliver and case handling.
Designing, building, and maintaining cloud architecture
Managing cloud resources and services
Automating cloud infrastructure
Monitoring and optimizing cloud performance
Ensuring security and compliance of cloud environment
Troubleshooting cloud issues
Providing support to cloud
INFRASTRUCTURE TESTER ENGINEER
QUESS CORP PVT LTD
09.2020 - 11.2021
- Assisting senior IT management in developing and implementing IT strategy Identifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction Assisting senior IT management in developing IT policies that conform to overall IT strategy Work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution Provide backup AV support
- Handle in-call technical support issues; perform level 2 & 3 troubleshooting Provides support across the HDS collaboration environment including voice, video, and data networking services at local and remote offices Pro-activity in individual Book-of-Work management; focus, and status reporting Assist in the design and management of specific development networks Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams Assist with process development and improvement to include technical documentation Server room management and the management of complex IT infrastructure and networks Assist computer hardware and accessories procurement for local users by working with HQ IT and the local office management Manage local suppliers in the provision of services for the SITA Field Operations centre and report on services provided to management Produce weekly reports covering metrics and work performed Perform technical support functions via phone, remote connection and desk side visits Ensure incidents are managed in a timely manner and escalated using the correct procedures Correctly diagnose software and hardware faults and liaise with 3rd party engineers Incidents should be carried out within reasonable time scales and monitored to resolution Build and support laptops, desktops, printers iPads and Macs Assist with user account management Administer IT asset inventories, ensuring records are kept fully up to date Produce and maintain technical documentation and articles for the knowledge base Work on projects as required
INFRA TESTER
ONWORD ESERVICES PVT LTD
06.2018 - 08.2020
- InstallingandConfiguringofWindowsserver Manageoffice365portalandusers Manage ActiveDirectory Manage datacenteroperation Maintainingadomainenvironmentthroughactivedirectory
- KnowledgeforconfiguringandmanagingDNS,andDHCP ManageWindowspatchingandUpgradation Monitorserverhealthcheck-ups Identifiedanddeployedrequiredsecuritypatches ResponsibleforalldaytodayServeractivities,enduserrequests,decommissioningofsystems
- Manageaccountcreationnewhire,userterminations,privilegesandallotheruseraccount modifications.
senior customer support engg
KALYANI INFORMIX PVT LTD
05.2017 - 04.2018
- Installing and Configuring of Windowsserver Manage ActiveDirectory NetBackup (Symantec) Backup configurationandrestorationmaintaining adomain environment through activedirectory
- Knowledge for configuring and managing DNS, andDHCP Monitor server healthcheck-ups Identified and deployed required securitypatches Manageaccountcreationnewhire,userterminations,privilegesandallotheruseraccount modifications
- HPAC printerconfiguration
- CISCO Voicemanagement
Systems Excutive
XCELLHOST CLOUD SERVICES PVT LTD
01.2016 - 05.2017
- Active Directory management of Users , computer , Groups , GroupPolicies Manage Active DirectoryBackup Providing Server support to thecustomer
- Administration, Disk space management for all Servers
- Troubleshootingallwindowsserver/serverlevelviruscallsandserverbackuprelatedcallswhichhave been assigned to the server supportteam
- Installation & configuration of ActiveDirectory
- Monitoring ofServers
- Creation of users in ActiveDirectory
- Password reset and password unlock ofusers
- Giving internet, common Drive folder Access tousers
- Installation of printers on printserver
- TakingcareofWirelessnetworkinstallationLANinstallation,maintenance&PositioningandSizingfor the customer’srequirement Looking after the customer escalation and reaching up to the customersatisfaction
- Configuration, Installation and Troubleshooting of Mail for exchange on Mobiledevices.
Technical Support Engineer L2
TEAM COMPUTERS PVT LTD
04.2015 - 06.2016
- Hands on working experience with Windows 2003 ActiveDirectory
- Handling Active Directory, DNS & DHCPserver
- Configuring Group Policy and resolve Group Policy relatedissues
- Windows Login IDs Creation &Deletion
- Handling issue of LAN and Wirelessnetwork
- Creation & deletion of Email IDs in QLC MailServer
- Handling desktop, laptop, network and applications relatedescalations
- Vendor Management, Contract Management (AMC Renewal) for Laptops, Desktops, Servers andIT Equipment’s
- Processing for contract dispute, expected end, early end and transfer ofservice
- Preparing daily reports of router & switchesconnectivity.
RMS Engineer L1
ALLIED DIGITAL SERVICES LTD
09.2014 - 04.2015
- Hands on Maintaining and administering servers remotely through the use of KVM overIP switches, Remote Console, RemoteDesktop Checking backupissues
- Group Policy and User Access management Resolving system spaceissues
- Patching activity ofservers
- Performing health check of the servers (Network Connectivity, Hardware, HealthStatus) OS Health checks (Disk Usage, CPU and Memory Monitoring) Managing Backup servers NetBackup & Commvault Software
- AV Updates on the servers Software configurations (It might be OS applications, features, components, 3rdparty Software Updating drivers and firmware Checking backuplogs
- Checking internet access and bandwidth
- Checking emailavailability
- Checking Event Viewer in server
- Change tapebackups
- Document any changes in the Active Directory, Backup Selections, File Sharing and UserSecurity and otherconfigurations
- Check installed applications and updates on workstations
- Check and troubleshoot any ACLsand applications
SYSTEM ADMIN
KALYANI INFORMIX PVT LTD
04.2013 - 09.2014
- Managing Windows Active Directory, File and Print, Backup and Security of folder and data
- Managing 5 Different Forest Domains
- Managing, monitoring, Trouble Shooting theActive Directory Replication between 41Locations Managing and Applying Group Policies for process as per there requirement
- Managing, monitoring, Patch deployment of 850+ Servers and 20000+Desktops/Laptops
- Managing DHCPservers
- Creation of email ID, groups and email restriction rules in net core server
- Resolving client technical issue using remote application (Damware)
- Monitoring Servershealth
- Escalation and call logged for faulty devices tovendors
- ConfigurationandinstallationofRAID,OSinlocalas wellasremotelocation(usingILO.)Preparing inventory forservers.
FACILITY MANAGEMENT ENGINEER
TRIMAX IT INFRASTRUCUTRE SERVICES LIMITED
02.2010 - 04.2013
- Worked on HP Proliant ML350, series servers.Managing Windows Active Directory, File and Print, Installation of Windows XP and Windows 7
- Troubleshooting Hardware related issues
- I.e
- Motherboard, hard disk, Ram and Smps
- Troubleshooting in Application Software related issues
- I.e
- Office 2007, Open office, Photoshop, CorelDraw, Troubleshooting E-mail & Internet Issues
- Troubleshooting in LAN connection and wireless connection
- Installing and managing network printers, scanners, communication devices, switches Configuration and troubleshoot in MS-Outlook
- Installing and managing Antivirus
- MacAfee.7.0 Installing, configuring and utilizing remote support applications such as Vnc, Dame Ware, Remote administrator, Team viewer.
Education
BCA -
CSJMU
KANPUR07-2011
HSC -
Mumbai board
SSC -
Mumbai board
Windows server 2008/2012 -
LCC Lakhotia Computer Centre, Mumbai
Diploma in Hardware & Networking -
LCC Lakhotia Computer Centre, Mumbai
Skills
- Cloud Platforms: Azure, Cloud Platform, IaaS, PaaS, SaaS
- Monitoring & Management: Azure Monitor, Log Analytics, Azure Security Center, Azure Site Recovery
- Azure Cloud Migration
- Azure DevOps Implementation
- Design and Deployment of Azure IaaS and PaaS Solutions
- Development and Maintenance of Azure Resource Manager (ARM) Templates
- Azure Security and Compliance Management
- Azure Cost Optimization
- Implementation of Azure Active Directory
- Design and Deployment of Azure Data Platforms
- Technical Support for Azure-Related Issues
- Continuous Integration and Deployment
- Service level agreements
- Technical support and assistance
- Load Balancing
- Virtual Private Network (VPN)
- Azure Cloud Services
- Azure Virtual Machines
- Azure Active Directory
- Azure Resource Manager
- Azure PowerShell
Hobbies and Interests
- Listening to Music
- Gaming
- History
- Travel
- Cricket
References
References available upon request.
Timeline
ASSISTANT MANAGER
KSB LTD
11.2021 - Current
INFRASTRUCTURE TESTER ENGINEER
QUESS CORP PVT LTD
09.2020 - 11.2021
INFRA TESTER
ONWORD ESERVICES PVT LTD
06.2018 - 08.2020
senior customer support engg
KALYANI INFORMIX PVT LTD
05.2017 - 04.2018
Systems Excutive
XCELLHOST CLOUD SERVICES PVT LTD
01.2016 - 05.2017
Technical Support Engineer L2
TEAM COMPUTERS PVT LTD
04.2015 - 06.2016
RMS Engineer L1
ALLIED DIGITAL SERVICES LTD
09.2014 - 04.2015
SYSTEM ADMIN
KALYANI INFORMIX PVT LTD
04.2013 - 09.2014
FACILITY MANAGEMENT ENGINEER
TRIMAX IT INFRASTRUCUTRE SERVICES LIMITED
02.2010 - 04.2013
BCA -
CSJMU
HSC -
Mumbai board
SSC -
Mumbai board
Windows server 2008/2012 -
LCC Lakhotia Computer Centre, Mumbai
Diploma in Hardware & Networking -
LCC Lakhotia Computer Centre, Mumbai
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