HITESH RAVINDRA MHAMUNKAR
Navi Mumbai
Summary
Accomplished Team Leader and Technical Support at Infinity Cars Pvt. Ltd., with a proven track record in mentoring for professional development and optimizing technical support processes. Expert in complex problem-solving and technician education, significantly enhancing team performance and customer satisfaction. Skilled in employing innovative strategies for daily workflow improvement and conflict resolution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader and Technical Support
Infinity Cars Pvt. Ltd.
Navi Mumbai
09.2023 - Current
- Company Overview: Authorized dealer for sales and service of BMW and MINI cars in India
- Analyzed key performance indicators to identify effective strategies.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Utilized various software and tools to streamline processes and optimize performance.
Master Technician
Arabian Gulf Mechanical Centre (AGMC)
Dubai
04.2022 - 05.2023
- Company Overview: Authorized importer as well as service provider of BMW and Rolls Royce Motor Co. cars
- Performed all complex diagnoses of BMW cars.
- Guide the team member to solve different types of problems in BMW cars.
Master Technician
Navnit Motors Pvt. Ltd.
Mumbai
01.2012 - 04.2022
- Company Overview: Authorized dealer for sales and service of BMW and Rolls Royce Motor Co. cars
- Performed all complex diagnoses of BMW cars.
- Guide the team member to solve different types of problems in BMW cars.
Education
Degree in Mechanical Engineering - Correspondence
Karnataka State Open University
01.2015
Diploma in Mechanical Engineering -
Mumbai University
01.2012
SSC -
Maharashtra Board
03.2007
Skills
- Mentoring
- Job interview
- Employee evaluation
- Customer support
- Leading team meetings
- Daily workflow improvement
- Complex Problem-solving
- Technical support
- Technician education and training
Education
- SSC, Maharashtra Board, 03/07
- Diploma in Mechanical Engineering, Mumbai University, 2012
- Degree in Mechanical Engineering (Correspondence), Karnataka State Open University (KSOU), 2015
Additional courses
Advance course in Automobile, from Navnit Academy,
Course specification:
- Learned about advance technology used in automobiles by theory, watching audiovisuals, also by doing practical work on cars.
- · Work in some automobile service centers like BMW, Honda, Hyundai, Maruti Suzuki, Land Rover as a trainee Technician, also as a trainee Service Adviser.
Certification
Successfully passed level of BMW Certified Master Technician in 2019 (89%, Rank 1)
Languages
Marathi
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Personal Information
- Date of Birth: 10/31/91
- Marital Status: Married
Timeline
Team Leader and Technical Support
Infinity Cars Pvt. Ltd.
09.2023 - Current
Master Technician
Arabian Gulf Mechanical Centre (AGMC)
04.2022 - 05.2023
Master Technician
Navnit Motors Pvt. Ltd.
01.2012 - 04.2022
Degree in Mechanical Engineering - Correspondence
Karnataka State Open University
Diploma in Mechanical Engineering -
Mumbai University
SSC -
Maharashtra Board
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