Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Interests
Timeline
Generic
Hitesh Sachdeva

Hitesh Sachdeva

Cyber Security Analyst
New Delhi

Summary

Rational Cyber security Analyst with 6+years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Lead Analyst

American Express
08.2021 - Current
  • Perform IT risk assessment on suppliers who would like to do business with American express using PCI-DSS and PCI-PIN report, perform complete assessment using their SOC-2 reports
  • Perform Quality audits to locate findings in their IT infrastructure to open relevant Gaps
  • Check if the supplier has appropriate Cryptographic controls and appropriate certificates to process american express data
  • Review Vulnerability threat assessment of the third party who would like to do business with american Express who are using an application to provide services
  • Used to create dashboard and reports for senior leadership to review the existing third party record like how many third party are High risk in Nature, how many gaps are open for which third party, how many third parties have gone past due in the last month
  • People Management: Used to Train new employees, used to co-ordinate Employee engagement activities on monthly basis also conducted internal sessions on Data loss prevention and encryption controls in which keeps the knowledge of the team up to date.
  • Developed complex dashboard and reporting tools to track business performance metrics
  • Created data models to support decision-making processes
  • Identified patterns and trends in large data sets and provided actionable insights
  • Generated ad-hoc reports to evaluate specific business requirements
  • Assisted with day-to-day operations, working efficiently and productively with all team members

Senior Associate

Metlife Global Operations Support Centre Pvt Ltd
02.2019 - 08.2021
  • Day to day management of global procurement helpdesk, Systems support (Ariba), Third-Party Risk Management activities across regions (US, EMEA)
  • Performing risk assessment on supplier who would like to do business with Metlife, used to perform risk assessments like financial assessment, reputational assessment.

Customer Service Executive

EXL
01.2018 - 01.2019
  • Handle customer queries on various topics related to billing and rental within Average Handling Time
  • Escalation handling: Handle escalated queries as part of executive office.

Education

B. Sc Electronics -

Delhi University
07.2014 - 07.2017

MBA in Operations - Operations

Symbiosis Univeristy
01.2021 - 01.2023

Skills

  • Market Analysis

    • undefined

    Accomplishments

    • BCP during Covid at Metlife GOSC (2020): Managed IT issues and coordinated asset delivery for the entire shop during COVID while managing operations and meeting SLAs with lean staffing
    • Vendor Onboarding at Metlife GOSC (2018): Identified the requirement and led the Transition of Vendor Onboarding & buyer role for Poland

    Certification

    ISO27001

    Interests

    Reading Case studies on companies

    Timeline

    ISO27001

    04-2024

    Lead Analyst

    American Express
    08.2021 - Current

    MBA in Operations - Operations

    Symbiosis Univeristy
    01.2021 - 01.2023

    Senior Associate

    Metlife Global Operations Support Centre Pvt Ltd
    02.2019 - 08.2021

    Customer Service Executive

    EXL
    01.2018 - 01.2019

    B. Sc Electronics -

    Delhi University
    07.2014 - 07.2017

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