Rahul Kumar

✓ Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotels, rail, requests for ticketing, fares routing and visa request for Business Travel clients.

✓ Handling post booking queries like seat assignment/ baggage inquiries/ date change/ cancellations etc. ✓ Deliver expectations against individuals and shared team key performance indicators.

✓ Prioritize & efficiently fulfill customer requests through consultative selling.

✓ Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients/Card members.

In house Travel Consultant for CXL employees and business partners.

Coordinate with the client travel manager and suggest solutions to minimize travel cost.

Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Confer with Marine clients to determine their travel needs.

Make arrangements for flights, transportation and accommodation for offshore crew change, worked on Amadeus and sabre.

Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.

Manage reservations and confirmations on Online Booking Tool (OBT).

Sold holidays packages, meet & greet services and land arrangements for corporate clients.

Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.