Summary
Overview
Work History
Education
Skills
References
Languages
Summary
Timeline
Generic
Hitesh Sharma

Hitesh Sharma

Lucknow

Summary

Motivated Store Manager with 8 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.

Overview

7
7
years of professional experience

Work History

Store Manager

Nykaa Luxe
dehradun
06.2024 - Current
  • Managed daily store operations and ensured high customer satisfaction.
  • Trained and mentored staff on product knowledge and sales techniques.
  • Oversaw inventory management, including stock replenishment and organization.
  • Resolved customer inquiries and issues to maintain a positive shopping experience.
  • Conducted regular team meetings to align on goals and share best practices.
  • Monitored sales performance and identified opportunities for improvement within the team.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Store Manager

The Body shop
Lucknow
11.2021 - 06.2024
  • Company Overview: Quest Retail
  • Induction, training and development of co employees.
  • Improving employee moral by a combination of leading from the front and taking a more strategic approach to managing the development of my staff.
  • Complete store administration and ensure compliance with policies and procedures.
  • Contributes to team effort by accomplishing related results as needed.
  • Deal with all issues that arise from staff or customers.
  • Reduced store shrinkage to less than 0.2%.
  • Deliver excellent service to ensure high levels of customer satisfaction.
  • Assist in training new employees when called upon to help out.
  • Motivate the sales team to meet sales objectives by training and mentoring staff.
  • Complete store administration and ensure compliance with policies and procedures.
  • Maintain outstanding store condition and visual merchandising standards.
  • Ensure high levels of customer’s satisfaction through excellent service.
  • Quest Retail

Assistant Manager

Mac cosmetic India
Lucknow
03.2018 - 11.2021
  • Company Overview: Shoppers stop
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisting the manager in organizing, planning and implementing strategy.
  • Coordinating retail store operations.
  • Ensuring store schedules and objectives are met by employees.
  • Track the progress of weekly, monthly, quarterly and annual objectives.
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition.
  • Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures.
  • Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory.
  • Provide staff with feedback, coaching, and performance evaluations.
  • Coordinate daily staffing and staffing schedules.
  • Ensure the store complies with outlined safety policies and procedures, as well as state and local health regulations.
  • Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting.
  • Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis.
  • Shoppers stop

Education

Bachelor of Arts -

Kashi Vidhyapeeth
01.2015

12th Passed -

U.P. Board
01.2006

10th Passed -

U.P. Board
01.2004

Skills

  • Brand Management
  • Inventory Control
  • Customer relationship
  • Retail Procedures
  • Visual Merchandising
  • Relationship building & management sales
  • Sales forecasting
  • Staff Training/development team leadership & coaching
  • Service-focused
  • Operations
  • Maximizing Profitability

References

References available on request

Languages

  • Hindi
  • English

Summary

  • Total Experience: Motivated Store Manager with 8 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
  • Hobbies: Meeting People, Music, Personal Development, Travelling
  • Date of Birth: 12/23/89
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried
  • Religion: Hindu

Timeline

Store Manager

Nykaa Luxe
06.2024 - Current

Store Manager

The Body shop
11.2021 - 06.2024

Assistant Manager

Mac cosmetic India
03.2018 - 11.2021

Bachelor of Arts -

Kashi Vidhyapeeth

12th Passed -

U.P. Board

10th Passed -

U.P. Board

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Hitesh Sharma