Hitesh Pargi
Mumbai
Summary
Adept Senior Software Engineer with a proven track record at Capgemini, enhancing network reliability and client satisfaction through expert network administration and exceptional communication. Skilled in Zscaler and incident management, I significantly improved system performance and user connectivity. Trained teams, ensuring high productivity and service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
Capgemini
Mumbai
03.2022 - Current
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Monitored system performance to promote network speed, availability, and reliability.
- Performed preventive maintenance of networking hardware and related software.
- Collaborated with other IT professionals to identify system needs, and implement comprehensive solutions.
- Assisted clients and employees by explaining how to properly use network equipment.
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and the network.
- Maintained the production network according to company SLAs to fulfill agreed-upon client needs.
- Communicated with clients for outstanding customer service, and to increase repeat business.
- Trained new team members on service processes to increase productivity.
- Conducted service appointments to diagnose and fix problems.
- Blocked malicious websites also IPs in Zscaler.
- Troubleshooting ZPA (Zscaler Private Access), including the creation of policy & app segments, monitoring of app connectors for the regions.
- Extracted logs determined traffic forwarding.
Spatial Data Specialist
HERE Technologies
Mumbai
08.2021 - 03.2022
- Perform pre-processing of source inputs through refinement and merging to convert them into a usable format.
- Analyze and interpret situations within source inputs, and compare them with the existing database.
- Digitize the mapping database.
Technical Apprentice
Bharat Petroleum (BPCL)
Mumbai
12.2019 - 02.2021
- Worked on the project of Symantec Antivirus: installation, upgradation, and definition update across all clients.
- Active Directory Managed User Accounts on the Windows Platform (Creation, Deletion, Permissions, and VPN Access)
Education
Bachelor of Engineering -
Shivajirao S jhondhle college of engineering and technology
01.2019
Skills
- Symantec Endpoint Protection
- Communication
- Network Administration
- Beyond Trust
- Service now
- Incident management
- Zscaler
- Ops view
- NPS server management
- Meraki dashboard
- ZPA (Zscaler Private Access)
- Cisco Meraki
- Cisco ISE
- VLAN configuration
- Routing
- SD-WAN
Certification
- Zscaler ZIA Certified (Zscaler administrator)
- CIS L1 Certified
- TCS NQT (National Qualifier Test), 10/01/20
- Skill Up with IBM
- Cisco SDWAN certified
Languages
- English
- Hindi
- Marathi
- Gujrati
Hobbies and Interests
- Cycling
- Swimming
Personal Information
- Gender: Male
- Marital Status: Single
Socialhandles - Linkedin
linkedin.com/in/hitesh-pargi-in-313046190
Timeline
Senior Software Engineer
Capgemini
03.2022 - Current
Spatial Data Specialist
HERE Technologies
08.2021 - 03.2022
Technical Apprentice
Bharat Petroleum (BPCL)
12.2019 - 02.2021
Bachelor of Engineering -
Shivajirao S jhondhle college of engineering and technology
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