Hitha M
Bengaluru
Summary
Business Support professional with over 13 years of experience. Proven track record of successful Automation Process & execution through Backend Development & Reporting solutions, and team leadership. Skilled in Technical & functional Finance Sales strategic planning
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr Advisor
Dell International Services
Bengaluru
11.2018 - Current
- Provide support to North America Medium Business Sales compensation & Quota planning. Reporting to Senior management and work closely with the Finance controllers as well as the Sales Operations teams.
- Key Projects: Quota change request process, Sales works (Ongoing), Open Territory Change Request.
- Principle responsibilities include Quota distribution, attainment validation and analytics around sales revenue/margin.
- Projects/Analysis: Provide analysis to Sales Manager which can help them in quota setting.
- The role will also carry the responsibility of working with Sales managers/ Controllers setting up meetings for SCP related issues.
- Handle requests for creating New Customer Accounts for Dell for Medium Business
- Work closely with finance controllers ensuring seamless distribution of semi-annual/ Quarterly targets to all sales reps & managers. This would also include extracting historical data & trend analysis.
- Automated the daily Maintenance activity within Team using Java, SQL++, Python, SSIS, Al/ML & automated.
- Quota Adjustment based on the Weekly Account Mapping Change Request,Prorated Quota for Return from Leave of Absence, Attainment validation.
- Consolidate, Review and Approve Request for Open territory for NA.
- Handle requests raised by sales managers & drive them to closure interacting with COINS, SFDC & other teams.
- Drive Successful Implementation of Standardized processes.
- Collaborated with management, internal and development partners regarding, software application design status and project progress
- Access Sales history data from Cube, Analyze and build statistical Quota Model based on the data.
- Actively participated in understanding new process of Portfolio Manager and sharing the knowledge within team.
- Provided guidance to clients on financial, operational and administrative matters.
Senior Software Analyst, Application Management Sy
Dell International Services
04.2013 - 03.2016
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases
- Deployment of System integrated testing data to the Production box
- Handled the Change request which is approved by Change control Board &DEV Project Transition to L1/L2 teams being Transition coordinator
- Analyzed the run book of DEV Projects to figure out the NFR'S Check
- Handling Transition calls on a weekly basis to discuss about the updates in the process.
Dev Senior Analyst, Quality Enablement
Dell International Services
07.2012 - 03.2013
- Investigated system issues and implemented resolutions to reduce downtime
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Developed and maintained client wise SIT daily, weekly and monthly Metrics
- Developed and maintained reports on SIT Exception
- Maintained headcount and attrition reports
- Analyzes reports and feedback, highlights trends and suggests corrective and preventive measures
- Ability to meet deadlines, goals and objectives in a timely manner, ability to multi-task, organize and prioritize work
- Expertise in documentation and creating process SOPs for all the activities.
Dev Technical Analyst, Quality Enablement
Dell International Services
07.2011 - 06.2012
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects
- Authored technical requirement documentation to suit business goals and technological limits
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions
- Developed the code using ETL tool Daily / Weekly/Monthly / Quarterly financial data.
- Implemented security measures to protect information from unauthorized access or manipulation by external sources.
Education
Master of Science - Computer Science
SJC Institute of Technology
01.2017
Bachelor of Science - Computer Science
SJC Institute of Technology
01.2011
Skills
Technical Skills:
- SQL
- NoSQL Databases
- Java
- Teradata
- Informatica
- Machine Learning-Python
- AI-Deep learning
- BI tools Expertise: SSIS,SSAS,Power BI
Project Management/Functional Skills:
- Agile/Scrum Methodology
- Project Management
- Business Intelligence
- Sales Planning & Strategy
- Data Analysis & Reporting
Certification
- Certified Scrum Master, University of London
- Machine Learning for All, University of London
- Machine Learning With Python
- Deep Learning & Neural Networks with Keras
- Computer Vision & image Processing
- Deep Neural Networks with PyTorch
- AI Capstone Project with Deep Learning
Accomplishments
- Innovation Award: on Exceptional Performance, Associated with DELL International services
- Winning Together: US MB Support, Kudos for the great Collaboration!
- Quota Model Innovation and Leadership: VP, DELL International services.
Languages
- English
- Kannada
- Telugu
- Hindi
Timeline
Sr Advisor
Dell International Services
11.2018 - Current
Senior Software Analyst, Application Management Sy
Dell International Services
04.2013 - 03.2016
Dev Senior Analyst, Quality Enablement
Dell International Services
07.2012 - 03.2013
Dev Technical Analyst, Quality Enablement
Dell International Services
07.2011 - 06.2012
Master of Science - Computer Science
SJC Institute of Technology
Bachelor of Science - Computer Science
SJC Institute of Technology
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