Hi, I’m
Hithesh K
Business analyst
Kochi,KL
Summary
With a proven track record at TCS, I excel in problem-solving and analytical thinking, significantly enhancing project outcomes. Good in Salesforce Service Cloud and adept at stakeholder management, my contributions have streamlined processes and improved team collaboration, driving efficiency and innovation in business analysis and operations.
Overview
10
years of professional experience
3
Languages
3
years of post-secondary education
Work History
TCS
Business Analyst
08.2019 - Current
Job overview
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Oversaw the implementation of solutions, conducted testing, and gathered feedback from stakeholders to ensure successful deployment.
TCS
Functional Tester
04.2017 - 07.2019
Job overview
- Improved overall product stability by diligently reporting, tracking, and verifying bug fixes.
- Facilitated knowledge transfer among team members by creating detailed documentation of identified issues that could be easily understood across departments.
- Actively participated in sprint planning sessions to provide input on feasibility, risk assessment, and resource allocation for upcoming projects.
- Reviewed requirements documentation to ensure testability of features before implementation commenced.
- Optimized test coverage with comprehensive test case creation and effective prioritization.
- Supported continuous improvement initiatives by providing valuable feedback on system functionality and usability.
TCS
Recruitment Coordinator
01.2016 - 03.2017
Job overview
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- Evaluated recruitment metrics regularly, identifying opportunities for improvement in the hiring process.
- Enhanced candidate experience by streamlining the recruitment process and improving communication channels.
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Partnered with external agencies when needed to expand the reach of talent pools and improve candidate quality.
TCS
Operations Analyst
04.2015 - 02.2016
Job overview
- Supported supervisor and associated team members to maintain system functionality.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
Education
Allied Management CollegeOttapalam
from Bachelor of Commerce in Accounting And Finance
08.2010 - 04.2013
Skills
Problem-solving
Requirements gathering
Analytical thinking
Salesforce Service Cloud
Data analysis
Stakeholder management
MS Office
Tableau
Accomplishments
- Client Recognition: Received appreciation from the client for being the subject matter expert on the project.
- Innovative Ideas: Proposed new implementation ideas that were successfully adopted.
- Awards and Honors:
Awarded the "Beyond Excellence" award by TCS.
Part of the "Contextual Masters" group.
Received multiple "Star of the Month" awards.
Received participation awards for joining workshops. - Internal Recognitions:
Received appreciations from my team for being a dedicated and exemplary employee.
Excelled in cultural activities and internal sports competitions:
Two-time winner in carrom at both project and unit levels.
Hobbies
Playing carroms, Cricket , Table Tennis, Badminton.
Writing short stories
Exploring food and places
Timeline
Business Analyst
TCS
08.2019 - Current
Functional Tester
TCS
04.2017 - 07.2019
Recruitment Coordinator
TCS
01.2016 - 03.2017
Operations Analyst
TCS
04.2015 - 02.2016
Allied Management College
from Bachelor of Commerce in Accounting And Finance
08.2010 - 04.2013