Hithyshree S
Resolution Specialist
Bangalore
Summary
Adept at deescalating conflicts and enhancing customer relations, I leveraged critical thinking and interpersonal communication at Walmart to significantly improve client satisfaction. At ICICI Bank, I expanded wealth management portfolios, demonstrating multitasking abilities and a keen understanding of market trends. My approach consistently fosters positive outcomes and process efficiencies.
Overview
2
2
years of professional experience
Work History
Resolution Specialist
Walmart
07.2024 - Current
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Ticket Management: Efficiently handle and resolve tickets related to HR operations, recruitment processes and employee concerns, ensuring timely responses and solutions.
- Issue Resolution: Investigate and resolve issues related to onboarding, payroll, benefits, and other HR-related inquiries for employees and applicants.
- Communication: Maintain clear and professional communication with employees, applicants, and internal teams to provide updates and gather necessary information for resolution.
- Process Improvement: Identify recurring issues and suggest improvements to HR systems and processes
- Collaboration: Work closely with HR teams, hiring managers, and other departments to resolve challenges.
Wealth Relationship Manager
ICICI Bank
07.2022 - 07.2024
- Expanded cross-selling opportunities by identifying additional product offerings suited to individual client needs and preferences.
- Collaborated with internal teams to devise tailored investment portfolios for maximum client benefit.
- Developed lasting relationships with high-net-worth clients, ensuring their financial needs were met and expectations exceeded.
- Maintained in-depth knowledge of market trends and products, enabling informed decision-making and expert advice.
Education
Bachelor Of Commerce - Accounting
Christ University
Bangalore 05.2023
Pre University - Commerce
Christ Pu College
Bangalore 06.2020
Skills
Critical Thinking
Timeline
Resolution Specialist
Walmart
07.2024 - Current
Wealth Relationship Manager
ICICI Bank
07.2022 - 07.2024
Bachelor Of Commerce - Accounting
Christ University
Pre University - Commerce
Christ Pu College
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