M S HEMANTH KUMAR
Deputy IT Manager
Mysuru,Karnataka
Summary
Results-oriented Senior IT Infrastructure Manager with 16 years of experience in enterprise IT operations across cloud, server, virtualization, and networking. Expertise in Microsoft Azure, Windows Server, Active Directory, and ITIL service management drives system uptime and enhances infrastructure security. Leader of cross-functional teams focused on business continuity and compliance through strategic technology deployment and staff development.
Overview
3
3
Certifications
22
22
years of professional experience
Work History
Deputy IT Manager – IT Infrastructure & Governance
TechnoTask Global Solutions
Mysore, Hyderabad & Vijayawada
04.2026 - Current
- Leading IT Infrastructure Management across three major locations (Mysore, Hyderabad, Vijayawada).
- Drove IT governance initiatives to enhance compliance, audit readiness, and operational efficiency.
- Overseeing ITIL-based service delivery, SLA adherence, and escalation management.
- Driving IT Governance initiatives to ensure compliance, audit readiness, and operational efficiency.
- Coordinated with cross-functional teams to streamline workflows and bolster business continuity.
- Implemented governance frameworks for IT assets, vendor management, and risk mitigation to strengthen overall IT governance.
Team Lead – IT Infrastructure
Kriya NextWealth
Mysuru
04.2024 - 11.2024
- Lead enterprise IT infrastructure operations across cloud, on-premise servers, networking, and endpoint systems.
- Managed Microsoft Azure and on-premise infrastructure supporting business-critical applications with 99.9 percent uptime.
- Administered Windows Server, Active Directory, Azure Active Directory, DNS, DHCP, Group Policy, and patch management.
- Defined and monitored SLAs, KPIs, and escalation matrices to enhance service delivery aligned with ITIL best practices.
- Implemented security hardening and access controls, conducting compliance audits to strengthen operational and cyber risk management.
- Provided Level 3 infrastructure support, achieving a 25 percent reduction in incident resolution time.
Assistant Manager – IT Infrastructure and Technical Support
Hinduja Global Solutions
Mysuru
07.2022 - 04.2024
- Functioned as the main liaison for IT infrastructure, data center operations, and cloud services.
- Managed Windows Server environments, virtualization platforms, and enterprise network infrastructure.
- Led and mentored a team of 8 engineers handling incidents, changes, problems, and service requests.
- Managed IT asset inventory, conducted capacity planning, generated MIS reports, and facilitated internal and external audits for compliance and operational efficiency.
- Improved service stability and compliance through ITIL-based incident, change, and SLA management.
Senior Executive – IT Infrastructure
Insight Customer Call Solutions (ICCS)
Mysuru
06.2020 - 07.2022
- Administered enterprise Windows Server infrastructure, ensuring system reliability through timely upgrades, patching, and security updates.
- Monitored infrastructure performance, availability, and capacity to support operational growth.
- Managed Active Directory, DNS, DHCP, and Group Policy for 500 plus users.
- Monitored infrastructure performance and availability to proactively address capacity needs supporting operational growth.
- Implemented ITIL processes for incident, change, and problem management, enhancing overall IT service efficiency.
Executive – Technical Support Group
Hinduja Global Solutions
Mysuru
08.2017 - 02.2020
- Supported enterprise server, desktop, and network infrastructure operations to ensure reliable service delivery.
- Managed endpoint security and antivirus solutions while overseeing IT asset lifecycle processes for optimal resource utilization.
- Resolved complex operating system, hardware, and network connectivity issues, enhancing system reliability and user satisfaction.
- Assisted in cloud migration projects, infrastructure upgrades, and system deployments.
IT Executive
Cosmopolitan Club
Mysuru
08.2015 - 06.2016
- Managed IT infrastructure encompassing servers, networking, ERP systems, biometrics, and CCTV to ensure seamless operations.
- Automated backup processes to enhance data integrity and maintain system availability.
- Automated backup processes and ensured data integrity and system availability.
- Developed and tested disaster recovery and business continuity plans to safeguard against potential disruptions.
Network Engineer
Bell Teleservices Pvt. Ltd.
Mysuru
11.2014 - 06.2015
- Installed, configured, and maintained LAN and WAN network infrastructure.
- Executed network troubleshooting, preventive maintenance, and fault resolution to enhance system reliability.
- Established firewall rules and network security controls to safeguard network integrity.
- Collaborated with vendors and internal teams to maintain infrastructure stability and support operational continuity.
Senior Customer Support Engineer
Binary Infotech Pvt. Ltd.
Mysuru
01.2013 - 06.2014
- Provided AMC support for desktops, servers, and LAN infrastructure, ensuring optimal functionality and user satisfaction.
- Implemented ITIL-based incident and change management processes.
- Managed vendor coordination and service quality assurance.
- Coordinated vendor relations and assured service quality, enhancing operational effectiveness.
Senior Desktop Support Engineer
Info Services Pvt. Ltd.
Bengaluru
04.2008 - 12.2012
- Managed LAN environments, user provisioning, backups, and system configurations to ensure optimal network performance.
- Supported Microsoft Outlook, Lotus Notes, and enterprise business applications, enhancing user communication and collaboration.
- Supported Microsoft Outlook, Lotus Notes, and enterprise business applications.
- Applied ITIL service management practices for incident and change handling, improving response times and service quality.
Customer Support Engineer
Binary Systems Pvt. Ltd.
Mysuru
09.2004 - 03.2008
- Installed and maintained desktop systems, printers, and local area networks to ensure operational readiness.
- Conducted system audits and security checks to ensure compliance with industry standards.
- Applied ITIL frameworks to improve incident resolution and service quality.
- Collaborated with technical teams to deploy IT solutions that enhanced service delivery.
Education
No Degree - Computer Science
04.2001 -
Skills
IT Infrastructure Management, Enterprise IT Operations, Data Center Management
Windows Server 2012, 2016, 2019, Active Directory, Azure Active Directory, DNS, DHCP, Group Policy, WSUS
Active Directory
Virtualization Technologies: VMware vSphere, Microsoft Hyper-V
Networking: LAN, WAN, TCP IP, VLAN, Firewalls, Routers, Switches, Network Security
VLAN
Network Security
Routers
Switches
Network Security
Regulatory compliance
Regulatory compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Certification
Microsoft Azure Administrator Associate (AZ-104)
Timeline
Deputy IT Manager – IT Infrastructure & Governance - TechnoTask Global Solutions
04.2026 - Current
Team Lead – IT Infrastructure - Kriya NextWealth
04.2024 - 11.2024
Assistant Manager – IT Infrastructure and Technical Support - Hinduja Global Solutions
07.2022 - 04.2024
Senior Executive – IT Infrastructure - Insight Customer Call Solutions (ICCS)
06.2020 - 07.2022
Executive – Technical Support Group - Hinduja Global Solutions
08.2017 - 02.2020
IT Executive - Cosmopolitan Club
08.2015 - 06.2016
Network Engineer - Bell Teleservices Pvt. Ltd.
11.2014 - 06.2015
Senior Customer Support Engineer - Binary Infotech Pvt. Ltd.
01.2013 - 06.2014
Senior Desktop Support Engineer - Info Services Pvt. Ltd.
04.2008 - 12.2012
Customer Support Engineer - Binary Systems Pvt. Ltd.
09.2004 - 03.2008
JSSIIPS - No Degree, Computer Science
04.2001 -