H N DEVIKA RANI
Customer SucceSs Associate
Mysore road,Bangalore
Summary
To be a part of dynamic organization where learning and creativity leads to effective solution of problems and where teamwork collaboration in turn enhances leadership skills and be instrumental in organizations growth enhancing my capabilities. Growth while being resourceful, innovative and flexible.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Customer Success Associate / Chat Process
Pagarbook (Gyankaar Technologies Private Limited)
Bangalore
03.2022 - 12.2024
- Delivered exceptional customer service through both chat and email, efficiently addressing inquiries, resolving issues, and managing complaints with professionalism and courtesy.
● Identified customer concerns and escalated unresolved issues to the appropriate teams, ensuring prompt and effective resolution to enhance customer satisfaction.
● Leveraged internal knowledge bases and troubleshooting guides to provide accurate, timely solutions and maintain high service standards.
● Efficiently handled multiple customer inquiries simultaneously, prioritizing urgent requests and consistently meeting response time targets.
● Documented customer interactions and feedback within CRM systems (e.g., fresh desk, interakt, Salesforce) ensuring thorough records for future reference and quality analysis.
● Gathered and communicated customer feedback to drive continuous improvements in products, services, and processes.
● Collaborated cross-functionally with sales, technical support, and on boarding teams to resolve issues and deliver a seamless customer experience.
● Achieved and exceeded performance metrics related to response time, customer satisfaction, and issue resolution.
● Handel multiple chat sessions simultaneously.
● Provide information on promotions, offer and product recommendations for upsell or cross- sell services.
● Contributed to the on boarding and training of new team members, ensuring adherence to best practices for chat and email communication
Senior Associate
Modern Business Services
05.2014 - 06.2021
- ● Taking care of End- to- End activity Account
● Facilitated onboarding and installation of the product of new clients, guiding them through processes and providing comprehensive support.
● Guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
● Looking there overall accounts handling the issues from online of product.
● Conducted training sessions for clients on product features and updates, increasing product utilisation and satisfaction.
● Regularly interaction with client thorough telephone calls,Email,chats.
● Responding to client inquiries in a timely and professional manner.
● Providing job related training to newly appointed inmates.
● Developed and maintained strong relationships with clients through regular communication and personalised support.
● Managed high-priority client issues, applying critical thinking to expedite resolution and maintain trust.
Customer service executive
Inmac India
05.2012 - 11.2013
- Responding e-mails from Clients (Closing Team, Onshore Team (Underwriter), Team and sort them according to priority
- Call to client to remind the commitments
- Save important e-mails on secure folder and extract attachments for preparing official records
- Ensure all Customers communications are professional accurate and timely
- Resolve the queries received from the client forwared by the other departments.
Education
High School Diploma -
IAMD College
Bangalore 06.2010 - 07.2012
Skills
Positive Attitude
Welcoming Constructive Feedback
Readiness to Share Knowledge and Ideas, Adaptable\Flexible & Proactive
Capable of making decisions under pressure
Knowledge of Telle calling and sales / service
Team handling
Welcoming Constructive FeedbackReadiness to Share Knowledge and Ideas, Adaptable\Flexible & ProactiveCapable of making decisions under pressureKnowledge of Telle calling and sales / serviceTeam handlingCustomer Service and managementProblem solvingProficient typing and MS Office computer programsEscalation handlingHubSpotDECLARATION
I do here by declare that the above given information are true to the best of my knowledge & therefore.
I am submitting my resume for the kind consideration, expecting an affirmative response.
Contact
Vinayaka Extension,Mysore road,Bangalore, India 560098
Languages
English, Kannada ,Tamil ,Telugu, Hindi
Personal Information
- Gender: Female
- Nationality: India
- Marital status: Single
Timeline
Customer Success Associate / Chat Process
Pagarbook (Gyankaar Technologies Private Limited)
03.2022 - 12.2024
Senior Associate
Modern Business Services
05.2014 - 06.2021
Customer service executive
Inmac India
05.2012 - 11.2013
High School Diploma -
IAMD College
06.2010 - 07.2012