Vikas Malviya
Indore
Summary
Enthusiastic MCA graduate with a solid foundation in Python, IT support, and customer service. Looking to contribute my technical and problem-solving skills to a growing organization, while continuously learning and evolving in a professional environment.
Overview
1
1
Certification
Work History
Virtual Customer Service Associate (Chat Process)
Amazon Development Centre India Pvt. Ltd.
Chandigarh
10.2024 - 03.2025
- Provided real-time support to North America (NA) and Brazil customers via live chat.
- Resolved a wide range of customer queries related to orders, payments, and account issues.
- Maintained high customer satisfaction by ensuring timely and accurate responses.
- Handled international communication effectively in a fast-paced virtual environment.
Education
Master of Computer Applications (MCA) | CGPA : 6.89 -
School of Computers, IPS Academy
Indore, Madhya Pradesh05-2025
Bachelor of Computer Applications (BCA) | Percentage : 70.28% -
School of Computers, IPS Academy
Indore, Madhya Pradesh08-2023
Higher Secondary Education (Class 12th) | Percentage : 67.20% -
Gudha Public Sr. Sec. School
Gudha Gorji, Dist. Jhunjhunu, Rajasthan07-2020
Secondary Education (Class 10th) | Percentage : 64.20% -
R.D. Public School
Betul, Madhya Pradesh05-2018
Skills
- Communication skills
- Team collaboration
- Time management
- Problem solving
- Positive attitude
- Adaptability
Certification
Data Analytics Certification – Iota Academy, Indore (2024)
Certified in data analytics from Iota Academy, with hands-on experience in SQL, Excel, Power BI, and Python for data-driven problem solving
Technical Skills
- Python
- MySQL
- MS Power BI
- MS Excel
- C, C++
Languages
Hindi
First Language
English
Proficient (C2)
C2
Projects
Anomaly Detection in Network Traffic using Machine Learning
Technologies used: Python, Isolation Forest, Scikit-learn, Pandas, Jupyter-Notebook
- Developed a system to detect anomalies in network traffic data using Isolation Forest
- Enabled users to upload traffic logs (CSV) and visualize potential threats
- Designed to simulate real-time analysis and generate alerts for unusual patterns
Hobbies
- Listening to music
- Riding bikes
- Cooking
Timeline
Virtual Customer Service Associate (Chat Process)
Amazon Development Centre India Pvt. Ltd.
10.2024 - 03.2025
Master of Computer Applications (MCA) | CGPA : 6.89 -
School of Computers, IPS Academy
Bachelor of Computer Applications (BCA) | Percentage : 70.28% -
School of Computers, IPS Academy
Higher Secondary Education (Class 12th) | Percentage : 67.20% -
Gudha Public Sr. Sec. School
Secondary Education (Class 10th) | Percentage : 64.20% -
R.D. Public School
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