Homani Goyal
Senior Buisness Analyst
Gurugram
Summary
Accomplished Senior Business Analyst with over 6 years of experience delivering data-driven solutions and leading cross-functional projects within Telecom and Capital Markets. Proven track record in project coordination, resulting in a 30% reduction in SLA breaches and a 45% enhancement in operational efficiency.
Overview
7
7
years of professional experience
Work History
Senior Business Analyst
ANALEC InfoTech
09.2024 - Current
- Spearheaded the modernization of a 20-year legacy capital markets platform, resulting in doubling user engagement.
- Partnered with C-level executives to outline product vision, establish priorities, and convert strategic objectives into actionable insights.
- Developed an advanced admin interface for capital market operations, enhancing user and permissions management while streamlining reporting workflows.
- Created a research distribution framework with multi-layered compliance checks and audit trails, expediting report delivery by 50%.
- Collaborated with technical teams to implement robust security measures like Role-Based Access Control (RBAC) and Single Sign-On (SSO), meeting industry compliance standards.
- Served as a point of contact between business and technology, managing cross-functional efforts and ensuring clarity of requirements for effective delivery.
Senior Associate Consultant
Infosys
06.2018 - 12.2023
- Managed the development of a custom tracking platform for a significant telecom client, resulting in a 30% reduction in SLA breaches and saving SGD 10M in penalties within just three months.
- Enabled cross-functional team collaboration through the Infosys Live Operations (ILO) platform, leading to a 45% boost in team productivity and a 40% decrease in operational costs.
- Engaged directly with stakeholders to assess and troubleshoot major customer pain points, yielding measurable improvements in Customer Satisfaction (CSAT) and operational KPIs.
- Created and implemented centralized tracking solutions, enhancing transparency and accountability and driving a 45% increase in operational efficiency.
- Initiated strategic efforts to improve service delivery, fostering better stakeholder alignment, faster issue resolution, and an enhanced customer experience.
Education
Certificate Program - Product Management
Masters Union
10.2022 - 10 2023
Bachelors in Technology - Electronics and Communication
Dehradun Institute of Technology
06.2014 - 6 2018
Skills
- Stakeholder requirements analysis
- Data-driven decision making
- Agile Methodologies
- Effective Communication
- Project Management
- Technical Writing
- Data Visualization
- Dashboard Development
- Power BI
- Report Sharing
Accomplishments
Insta Awards
Infosys LTD
Certificate of Appreciation for being instrumental during the transition of multiple apps from DXC portfolio.
Timeline
Senior Business Analyst
ANALEC InfoTech
09.2024 - Current
Certificate Program - Product Management
Masters Union
10.2022 - 10 2023
Senior Associate Consultant
Infosys
06.2018 - 12.2023
Bachelors in Technology - Electronics and Communication
Dehradun Institute of Technology
06.2014 - 6 2018
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