HRISHIKESH GAIKWAD
Summary
Experienced Personal Loan and Business Loan Relationship Manager with a proven track record of success in leading teams and driving results. Skilled in financial analysis, risk management, and customer relationship management. Strong leadership abilities and a proven ability to solve complex problems. Fluent in Marathi, Hindi, and English. Dedicated and passionate about delivering exceptional service and achieving organizational goals. Achievements include implementing a customer loyalty program resulting in an increase in customer retention and receiving a Team Recognition Award for outstanding performance. Excited to bring expertise and enthusiasm to a dynamic Relationship Manager role.
Overview
4
4
years of professional experience
Work History
Business Loan, Personal Loan Relationship Manager
ICICI Bank Limited
10.2021 - Current
- Manage a team of 8 executive, Salary Team & 3 Branches. Overseeing all aspects of Business Loan, Personal Loan & Credit Card operations resulting in improved efficiency and customer satisfaction.
- Lead daily morning huddle, facilitating discussions on individual and team plans to align priorities and ensure a productive workday.
- Monitor progress with regular updates, conducting check ins every two hours to track business activities, assess outcomes, and resolve challenges promptly.
- Supervise work in progress cases , coordinating with credit team and customer to ensure timely case closures while delivering seamless end to end customer service.
- Train and develop team members, delivering foundational training to build essential skills foster a high performing team environment.
- Mentor and support team growth, addressing performance gaps, providing comprehensive system knowledge, and keeping the team informed on market trends and internal system updates.
- Drive self sourced business, leveraging CRM assigned data to pursue personal sales targets while balancing team leadership responsibilities.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
Master of Commerce -
University of Mumbai
05.2023
Bachelor of Commerce ( Banking & Insurance ) -
Joshi-Bedekar College
05.2021
Skills
- Financial Analysis
- Adaptability
- Client relationships
- Relationship building and management
- Time Management
- Quick learner
- Product knowledge
- Excellent communication
- Public speaking
- Goal setting
- Team building leadership
LANGUAGES
English Proficient
Marathi Native
Hindi Proficient
Hobbies
Cricket : Actively participate in team based cricket game, honing teamwork, strategic thinking and leadership skills through competitive play.
Trekking : Engage in regular trekking expeditions, developing resilience, problem solving, and adaptability in challenging outdoor environments.
Timeline
Business Loan, Personal Loan Relationship Manager
ICICI Bank Limited
10.2021 - Current
Master of Commerce -
University of Mumbai
Bachelor of Commerce ( Banking & Insurance ) -
Joshi-Bedekar College
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