PRASHANT VERMA
Mathura
Summary
Dedicated professional with expertise in customer service and loan processing. Known for problem resolution and effective communication, consistently achieving high customer satisfaction.
Overview
6
6
years of professional experience
Work History
USED CAR LOAN (Senior Relationship Manager)
PIRAMAL FINANCE LTD
MATHURA
12.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
USED AND NEW CAR LOAN (Sales officer)
YES BANK LTD
MATHURA
01.2023 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
USED CAR LOAN (Sales officer)
IDFC FIRST BANK LTD
MATHURA
09.2022 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
CONSUMER DURABLE LOAN
BAJAJ FINSERV
MATHURA
09.2019 - 08.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - PCM
DR BHIM RAO AMBEDKAR UNIVERSITY AGRA
MATHURA03-2021
12 - Education
RATAN VIDHYA NIKETAN
MATHURA03-2018
High School Diploma -
RATAN VIDHYA NIKETAN
MATHURA03-2016
Skills
- Customer service
- Loan processing
- Financial analysis
- Team collaboration
- Problem resolution
- Time management
Timeline
USED CAR LOAN (Senior Relationship Manager)
PIRAMAL FINANCE LTD
12.2024 - Current
USED AND NEW CAR LOAN (Sales officer)
YES BANK LTD
01.2023 - 12.2024
USED CAR LOAN (Sales officer)
IDFC FIRST BANK LTD
09.2022 - 01.2023
CONSUMER DURABLE LOAN
BAJAJ FINSERV
09.2019 - 08.2022
Bachelor of Science - PCM
DR BHIM RAO AMBEDKAR UNIVERSITY AGRA
12 - Education
RATAN VIDHYA NIKETAN
High School Diploma -
RATAN VIDHYA NIKETAN